Cisco Jabber Client: Installation

Question

How do I install jabber?

Overview

Installing Cisco Jabber Client: There is a separate process for both Mac and PC platforms.

To install Jabber, you will need to make sure the following prerequisites have been done:

  1. You have made a request through ITS to have your account provisioned
  2. You are connected to our local network. Either on campus or through a VPN connection

Note: VPN connection is only necessary to install the software

  1. After installation individuals using Jabber Direct can connect to our communications hub without the need for VPN. Call Center users will need to continue to use VPN to connect to Finesse for call center functionality

 

  1. Help installing the VPN can be found in our knowledge article: VPN Client Installation
  2. Our knowledge article: Locating and running vpn on windows can help you get the client launched and connected on your Windows computer
  3. Our knowledge article: Locating and running vpn on a mac can help you get the client launched and connected on your Mac computer

 

PC Install

 

  1. Launch Software Center through the start menu by either looking through the list of installed applications or click on the start menu and start typing software

  1. Find the Jabber Softphone software package and click on the install button. If you do not see the Jabber Softphone application please manually update your Configuration Manager

  1. After the install completes a shortcut will appear on the desktop
  1. Proceed to Initial Setup:
    1. Cisco Jabber Client: Individual Initial Setup
    2. Cisco Jabber Client: Call Center Initial Setup

Mac Install

  1. Launch Self Service though the Applications folder or through search by pressing command space and typing self-service

 

  1. Once self-service loads log in to the service by clicking on the log in button in the upper right of the software

  1. Type in your starID and password
  1. In the menu on the left-hand side, click on the utilities tab

  1. Locate the Jabber Softphone, and then click Install
  1. It will place the application in your application folder

  1. Proceed to Initial Setup:
    1. Individual Setup: Cisco Jabber Client: Individual Initial setup
    2. Call Center Setup: Cisco Jabber Client: Call Center Initial setup

 

Details

Article ID: 125
Created
Wed 2/9/22 3:50 PM
Modified
Tue 3/22/22 12:46 PM