Cisco Jabber Client: Call Center Initial Setup

Question

How do I get my Cisco Jabber setup for a call center?

Overview

NOTE: These directions are for Call Center Users only

After the number has been provisioned and Jabber has been installed there are a few steps to get logged in. The user should receive information about their pin regarding their Call Center Login for Jabber from Julie Keck

 

NOTE: The following before starting the Call Center Setup

  1. To utilize call center software, you will need to be connected to our local network
  2.  Either on campus or through a VPN connection.
    1. To utilize call center functions, you will need to log into Finesse
    2. Help installing the VPN can be found in our knowledge article: VPN Client Installation
    3. Our knowledge article: Installing and Running VPN on Windows can help you get the client launched and connected on your Windows computer
    4. Our knowledge article: Installing and Running VPN on Mac can help you get the client launched and connected on your Mac computer
    5. Individual Initial Setup can be found here: Cisco Jabber Client: Individual Initial Setup

 

The steps for both the Mac and PC platform are below:

 

Jabber PC Setup

  1. Launch the Cisco Jabber client, an initial login screen will appear

 

  1. Type in CSF followed by your starID and end with @mnsu.edu, CSF[starID]@mnsu.edu
  2. Click Continue

 

  1. Throughout the process several, typically 3, Verify Certificates will appear. Click on the Show Certificate button and verify that the Issued to: ends with mnsu.edu. Click the Ok button and then click the Accept button to continue

 

 

  1. After the certificates have been added a sign in screen will appear. The starID typically is populated with whomever is logged into the machine. Enter CSF followed by starID, CSF[starID]
  2. Type in PIN number, provided to you and click Sign in to continue

 

NOTE: that the sign in process can take a while

  1. After successful sign in the default screen should appear. In the lower right corner check for a Tel:[Ext] and a green computer to verify that the connection is setup

 

  1. Proceed to the Cisco Jabber Client: Quick Start PC

 

Jabber Mac Setup

  1. Open the Cisco Jabber Application

  1. Type in CSF followed by your starID and end with @mnsu.edu, CSF[starID]@mnsu.edu
  2. Click Continue
  3. Throughout the process several, typically 3, Verify Certificates will appear. Click on the show Certificate, click to expand the details tab, scroll down, and verify that the organization is Minnesota State University-Mankato
  4. Click Continue to proceed

  1. After the certificates have been added a sign in screen will appear. The starID typically is populated with whomever is logged into the machine. Enter CSF followed by starID, CSF[starID]
  2. Type in PIN Number, provided to you, and click Sign In to continue

  1. After successful sign in the default screen should appear. In the lower right corner check for a Tel:[Ext] and a green computer to verify that the connection is setup

  1. Proceed to the Cisco Jabber Client: Quick Start Mac

 

Details

Article ID: 205
Created
Tue 2/22/22 12:23 PM
Modified
Tue 3/22/22 12:46 PM