Overview
I received a notification that my wireless was disabled because I was infected by a virus, what do I do now?
Resolution
An infection notification will be received in a user’s e-mail inbox when either malicious network traffic, data leakage, or else communication to known bad server was detected from their computer.
Before Information Security can re-enable the client's device on the campus network, they will require a log file from a virus scanning engine stating that the device is clean.
The general procedure is as follows:
- IT Security will generate the ticket and assign ticket to a Security student worker.
- The user will bring their computer to the IT Solutions Center, or request that we visit their office on campus to run a virus scan.
- The Solutions Center will either assist the client in running a virus scan or else run the virus scan for the client (as decided by their contract with the student/staff/faculty). See article ID 18863 for instructions.
- Upon completion of the scan, the Solutions Center will create a task and assign it to the IT System Management Team. The Solutions Center will attach the log file of the scan to the task.
- The IT System Management will verify the log file.
- The IT System Management will then re-enable the user on the campus wireless.
- If they do not respond within one week (7 days) of the initial correspondence, close the incident.
For detailed information on how to run MalwareBytes, see article 18863.