Invite new users to LinkedIn Learning account

Question

How can I invite new users to the linkedin learning account? I need to help a new user access Linkedin Learning videos.

Overview

Body of document here

 If a customer is having trouble accessing LinkedIn Learning videos in their course, there are a few solutions to try.

 

For non-LinkedIn Learning admins:

  1. Provide the SSO sign-on link to the customer and ask them to sign in with their Star ID and password (see article 22972 or 23393).  https://lnkd.in/edEvMpD
  2. If this does not resolve the problem, escalate the incident to the Faculty Technology Support team.

 

 

 

For LinkedIn Learning Administrators:

  1. Sign on to your LinkedIn Learning account (https://lnkd.in/edEvMpD)
  2. Click on the arrow next to the MNSU Flag icon in the upper right-hand corner to go to your administrator account.

 

Graphical user interface, applicationDescription automatically generated

 

  1. Click on People, then Users

 

Graphical user interface, text, applicationDescription automatically generated

 

  1. Click the Add New Users button, then click Add New Users by Email

 

Graphical user interface, text, application, emailDescription automatically generated

 

  1. In the Add Users box, add the user's MNSU email.  Click the + button.  Then click Save.

 

Graphical user interface, text, application, emailDescription automatically generated

 

 

  1. The user will then be sent an official email inviting them to our university portal.

 

  1. If you are closing a task or incident, please email the customer with the following information:

 

"I've sent you an invite to LinkedIn Learning, please follow the steps on the invite and make sure you are logging into the MNSU license portal at https://link.mnsu.edu/linkedinlearning

 

Here are some additional troubleshooting steps for logging in:

 

https://mankato.mnsu.edu/it-solutions/help-support/explore-support-articles/unable-to-log-in-to-linkedin-learning/"

 

  1. Then put this note in the task closed notes window:

"Sent customer a LL invite and instructions on how to log into university portal."

 

Details

Article ID: 463
Created
Mon 6/13/22 3:09 PM
Modified
Tue 8/9/22 11:15 AM