Reference Manual for Cisco IP Desk Phones, Models 7945 and 7965

Overview

DIALING CODES

Extension: Last 4 digits of DID number

Local: 9 + 7 Digit Number

Long Distance: 9 + 1 + Area Code + Phone Number (Cost: 5.5¢ Per Minute)

800/500 Numbers: 9 + 1 + 800 or 500 + Phone Number

International: 9 + 011 + Country Code + City Code + Local Phone Number (Cost: Varies)

Information Calls: 9 + 1 + Area Code + 555-1212

 

LINE KEY

Stacking: While on the phone, a tone will inform you of a caller waiting. This allows other callers to

contact you while on another call. If not answered, the call goes to voicemail.

Line Appearances: A 4 digit extension number allowing you to monitor another person’s telephone line

and/or answer calls in their absence. These lines may or may not ring at your telephone.

 

CUSTOMIZING YOUR PHONE

Adjusting the Ringer Volume

- Press the VOLUME key to hear a sample ring

- While the ring plays, adjust the volume by pressing up or down on the volume key

Changing the Ringer Sound

- Press the settings button

- Press User Preferences

- Move to Ring Type using the scroll button

- Press the Select soft key

- Press the Select soft key to select the Default ring type

- To view the list of ring types, press the scroll key

- Press the Play soft key to hear the selected ring type

- To choose the ring you want press Select and then press the OK soft key

- Press the Save soft key to save your selection and exit the Settings menu

Changing the LCD Contrast

- Press the settings button

- Press the Select soft key to select Contrast from the Settings menu

- Press the Up or Down soft keys or the volume key to set the desired intensity of the display

- Press the OK soft key to accept your changes

- To save a contrast setting, press the Save soft key and exit the Setting menu

 

DIRECTORY FEATURES

Viewing or Dialing Missed Calls

- Press the directories button

- Press the Select soft key to select Missed Calls from the Directory menu, the call history for

missed calls is displayed

- Press the Dial soft key, use EditDial soft key to add any additional numbers

- Press the Exit soft key twice to exit the Directory menu

Viewing or Dialing Received and Placed Calls

- Press the directories button

- Use the scroll key to select the desired call history option: Received Calls or Placed Calls

- Press the Select soft key to display the call history list

- Use the EditDial soft key to modify the number, if necessary OR Press the Dial soft key to dial a

number from the call history list

- Press the Exit soft key twice to exit the Directory menu

Making Calls Using the Directory

- Press the directories button

- Use the scroll key to move to Employee Search and press the Select soft key

- Use the numbers corresponding to the letters on the dialing pad to enter a name; use the scroll

button to move between the last name and first name

- Press the Submit soft key to perform a search

- Press the Dial soft key to dial a number from this search or pick up the handset to automatically

dial the number.

- Press the iDivert soft key

Pick Up Group - allows you to answer a call that comes in on a line within your group.

- Press a line button or lift your handset

- Press the PickUp soft key

- Press the Answer soft key and respond to call which is redirected to your phone

Muting a Call - allows you to mute the handset, headset, or speakerphone, preventing the party you are

speaking to from hearing what you or someone else in the room is saying or any background noise.

- To activate mute during a call, press the MUTE button

- To release mute, press the MUTE button again

Placing a Call on Hold

- To place a call on hold, press the Hold soft key

- To return to the call, press the Resume soft key (Note: If multiple calls are on hold, use the scroll

key to select the desired call before pressing Resume)

 

CALL PROCESSING

Placing a Call

- Lift the Handset

- Press Speaker

- Press the New Call soft key (uses the speaker)

Dialing Directly into an Individual’s Voicemail

- Lift the Handset

- Press *

- Dial their extension

Answering a Call

- Lift the Handset

- Press Speaker

- Press the Answer soft key (uses the speaker)

Ending a Call

- Hang up the handset

- Press Speaker

- Press the EndCall soft key

iDivert – allows you to send an incoming call directly to voicemail whether the phone is idle or on a call.

Parking a Call - allows you to store or “park” a number at a specified number (4000-4019) and then use

any other phone in the Cisco CallManager system to retrieve the call.

- During an active call, press the More soft key until you see the Park tab

- Press the Park soft key. The display shows the number to which the call is parked

- Make a note of the Call Park number, then hang up.

- You have 120 seconds to retrieve the call before it returns back to the phone that parked the call

- To retrieve the parked call, dial the Call Park number (4000-4019) from any Cisco phone

Placing a Conference Call - allows you to talk with up to 6 calling parties including yourself.

- During a call, press the More soft key and then the Confrn soft key, a new line is automatically

selected and places the other party on hold

- Place a call to another number

- When the call connects, press Confrn again to add this party to the conference call

- Repeat these steps to include additional callers

Announcing the Transfer/Caller

- While on a call, press the Trnsfer soft key, the call is automatically put on hold

- Dial the number to which you want to transfer the call

- When the party answers, announce the call.

* If the party accepts the call, press Trnsfer and hang up.

* If the party refuses the call, press the EndCall soft key and then press the Resume soft key to

return to the original call

Direct Transfer (transferring a call directly into a mailbox)

- Ask caller to hold

- Press the Trnsfer soft key

- Press * and dial the extension

- Press the Trnsfer soft key

Redialing the Last Number Dialed

- Lift the handset and press the Redial soft key

- Press the Redial soft key to activate the speakerphone

Forwarding All Calls - allows you to forward all incoming calls to another extension

- Press the CFwdALL soft key, you should hear two beeps

- Enter the number to which you want to forward all of your calls or press the messages key to

forward calls directly to voicemail

- To cancel forwarding of all calls, press the CFwdALL soft key

 

Transferring a Call

Unannounced Transfer (Blind)

- While on a call, press the Trnsfer soft key, the call is automatically put on hold

- Dial the number to which you want to transfer the call

- When it rings on the other end, press Trnsfer again

 

Details

Article ID: 98
Created
Tue 2/1/22 11:44 AM
Modified
Tue 3/22/22 12:49 PM