Body
Question
What to do when window screen is frozen on Startup Configuration?
Overview
If you are getting one of the following messages on startup:
- Preparing to configure Windows. Do not turn off your computer.
- Configuring Windows updates x% complete. Do not turn off your computer.
- Please do not power off or unplug your machine. Installing update x of x...
- Working on updates x% complete. Don't turn off your computer.
- Keep your PC on until this is done. Installing update x of x...
- Let it run for at least 15 to 20 minutes with no change in status before doing anything.
- If the x% changes at all then it is just processing the information and you just need to wait longer.
- If the spinning circle stops moving or there is no change in the x% for 15 to 20 minutes, then it is probably stuck.
- The only way to fix this is to hold the power button for 5 to 10 seconds and wait for the computer to completely shut down.
- Then wait 5 to 10 seconds and turn the computer back on
- It will most likely give you the message above, but hopefully this time it won't freeze. If it freezes again, you will need to contact the IT Solutions Center for further assistance