Troubleshooting Login Network Issues on New Windows Computers

Issue Description

When turning on a new Windows computer for the first time, the user is unable to log in because the device is not connected to a network or Wi-Fi. Without a network connection, Windows cannot authenticate the user’s credentials.

• The computer has never been logged into by the user before

• The device is not connected to Wi-Fi or Ethernet

• The user is attempting to log in before connecting to a network

• Ethernet cable is not plugged in (desktop computers)

State Assets:

The first time a computer is logged into for a specific user, it must be connected to Wi-Fi or connected to a network cable to authenticate that user.  After logging in that first time, a user profile is created and that password is saved so the computer can login without being connected to the network.

To Connect to Network.

1. Click the network icon located in the bottom Right hand corner of the login screen.
2. Connect to eduroam and enter your StarID and Password.
3. Login to your computer.
4. If the computer is a desktop, ensure that the ethernet cable is connected.

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