Fixing ISRS Side by Side Configuration Error

This article is for employees and troubleshoots the ISRS side by side error that indicates "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail." It gives step by step instructions to install Visual Studio C++ 2005 x86 to fix the issue.

Issue Description

ISRS is giving a side by side error that indicates "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."

This ISRS error happens when a computer doesn't have Visual Studio C++ 2005 x86 installed.

Resolution

Install Visual Studio C++ 2005 x86 to fix the issue.

1. Navigate to one of the following locations to complete the installation:
   • MavDISK (on campus):
     1. Press the windows key and the R together on the keyboard to get the run box.
     2. Enter \\mavdisk\software\Staff\Microsoft\Visual C++\Microsoft Visual C++ 2005 SP1 - x86-x64\Source
     3. Double click on vcredist_x86.exe.
     4. Follow the prompts on the installer.
   • Or, download from the web:
     1. Navigate to the Microsoft Visual C++ Installation Page
     2. Run the installer and follow the prompts.
2. Run ISRS. Note: You will need administrator rights to install the software.

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