Summary
Call Control replaces Cisco Attendant Console to be able to control the same call from a desk phone and/or the Zoom app simultaneously.
This can be very helpful for managing calls most conveniently and is easier for the employee to look up directory information, transfer calls, put callers on hold, or hang up the call.
Body
Question
Is there a way to use the Yealink phone and control the call using the Zoom app to record, hold or transfer a call?
Instructions
The Zoom App and Yealink phone can be linked together to control phone calls. The functionality is called Call Control. While in the call, you can:
- Mute/unmute the microphone
- Look up a number in the directory
- Add a caller (conference)
- Transfer the call
- Place the call on hold or resume
- Control recording
- Hang up the call
Enabling Call Control is a two-step process
1. Sign into the Minnesota State Zoom web portal (https://link.mnsu.edu/zoomphone) using your employee StarID credentials.
2. On the left-side navigation menu, select "Phone".
3. On the top navigation bar, select "Settings".
4. Navigate to "Desk Phone(s)" section and then ensure "Allow Call Control From Client" is checked.
5. Next, start the Zoom Phone app, select the Phone tab at the top of the window, and click the Call Control icon near the upper left corner and toggle the switch to ON (green).
6. The display on your Yealink phone will ask you to Allow remote Control. Press the OK button.
Now when you answer a call on your Yealink phone, or Zoom App, you can control the call with either or both the phone and Zoom app.
