In-Call Functions & Features on Zoom Phone

Zoom Phone In-Call functions and features for mute, unmute, audio, add call, hold, transfer, record and more

Question

How can I get familiar with how to transfer, hold or record a call? 

Overview

In-Call Functions and Features

1. Mute/Unmute: Mute or unmute your mic.Keypad: Display a dial pad to enter numbers during the call. For example, entering an extension number. To see in-call controls click <-Back to Call in the upper left corner.
2. Audio: Open audio settings and change the volume of your speaker or mic.
3. Add Call: Display a dial pad to enter a number and add another person to the call (three-way call). Each person will remain on a separate line. Click or tap their name or number to switch between each person.
4. Hold/Unhold: Place the call on hold or resume the call. The receiving party will hear default music while they're on hold. 
5. Transfer: Transfer the call to another number or to voicemail. For more details, see the Zoom documentation.
6. Record: Start or stop recording a call. An audio prompt notifies both parties that the call will be recorded and requests that the user presses "1" to give permission for the call to be recorded.
          - Access the Keypad, press 1, then Press Stop Recording to end the recording. For more details, see Zoom documentation.
7. Meet: If you make a call using Zoom Phone, you can easily convert or elevate the phone call to a Zoom meeting. For more details, see Zoom Support documentation
8. More: The following controls can be accessed by clicking the More icon.

- Park: Park the call for another phone user to pick it up.
- Invite to Meeting: Invite the call participant to a meeting by using the meeting ID.
- Minimize: Minimize the in-call controls while continuing the call so you can continue using the Zoom desktop client or mobile app.

See Zoom Support documentation: Using In-call Controls for more details on each of these tools.