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Zoom Phone International Calling and SMS/MMS Rates
To view the international SMS and calling rates, please see Zoom's Website here https://zoom.us/billing/pbx/rates
Employee On-Campus Information Change Form
Refer to the Employee On-Campus Information Change form to update your phone number, department, building location, title, room number etc. ... Question
How do I change or update my phone number or office location?
Overview
Please refer to Employee On-Campus Information Change Form
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Cengage System Status
Visit the Cengage Tech Check site any time to view current information on system status and performance information for Cengage products, updated every 5 minutes.
OneDrive - Uploading Files
Question
How can I upload file into my OneDrive?
Overview
Login to your OneDrive at http://www.mnsu.edu/its/onedrive/
Click Upload
Select file
Locate your file
Select the file you want to upload
Click open to add the file to your OneDrive
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Adobe Acrobat is Asking for a Login/Trial Period
Question
What can I do if Adobe is asking for a Login/Trial period?
Overview
Please see Adobe's Website and follow the steps to try to resolve the issue
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Unlock a Secured PDF on Windows or Mac
Adobe Acrobat Sign will provide a secured PDF after signing. In some cases you may want to add comments or marks to these PDF's. These videos will show how to unlock a secured PDF so that a you can use the comment tools in Adobe. ... Adobe Acrobat Sign will provide a secured PDF after signing. In some cases you may want to add comments or marks to these PDF's. These videos will show how to unlock a secured PDF so that a you can
MavAccess
Question
What is MavAccess?
Overview
MavAccess is an online accommodations system that is used by Accessibility Resources.
Issues with students inability to login to this resources should be referred to Accessibility Resources.
Use a Workflow in Adobe Acrobat Sign (Video)
Video showing how to use a workflow in Adobe Acrobat Sign. ... Watch our 4 minute video about how to use a workflow in Adobe Acrobat Sign: Adobe Sign Workflow - Out-of-State Travel
Perceptive Content / ImageNow Report
Overview
Perceptive Content / ImageNow Business Insight is a Reporting tool.
The only person who can create and configure reports is the Perceptive Content / ImageNow Administrator at MSU
Wrap-Up Time
If you need more time to wrap up a queue call, toggle out of the queue until you are finished and then toggled back in. ... Question
If I am toggled into a queue to receive calls, and I need more wrap-up time after I get done with a call, how do I get more time?
Overview
If you need more time to wrap up a queue
Installing Microsoft Office 365 in Chromebook
Question
How to Install Office 365 in Chromebook
Overview
Please follow the instructions in the link below
https://support.microsoft.com/en-us/office/how-to-access-microsoft-office-on-a-chromebook-32f14a23-2c1a-4579-b973-d4b1d78561ad?ui=en-us&rs=en-us&ad=us
Receive Call Queue Calls
Being part of a call queue allows you to opt-in or opt-out of receiving queue calls. ... toggle ... Overview
If you are part of a call queue and you want to receive calls for that queue, please opt-in to receive calls by following the directions below.
Resolution
Open the Zoom App
D2L Brightspace: Shuffle Quiz Question Order
Question
How do I shuffle the order of quiz questions for each student?
Overview
To shuffle the question order in a D2L Brightspace quiz:
Edit the Quiz.
Click the arrow next to the
Hide Incoming Calls While in a Zoom Meeting
Need to stay focused and avoid distractions while in a Zoom Meeting? Change your settings to hide incoming calls while in a Zoom Meeting. ... Question
How can I set my Zoom App to hide new incoming calls when I am in a Zoom Meeting?
Overview
If you want to hide incoming calls when you are in a Zoom Meeting to avoid distractions
JSTOR Login Issues
JSTOR provides access to more than 12 million journal articles, books, images, and primary sources in 75 disciplines.
https://www.jstor.org/ ... Question
I am unable to login to JStor, who can I contact?
Overview
Have user reset password first, wait a few minutes and then try again. If issues persists, please have user fill out a request to contact Library Services here https://libguides.mnsu.edu/c.php?g=934760
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