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D2L Brightspace: Tag someone in a Discussion using @Mentions

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Discussion Topic. Start a Thread or Reply. Enter a Subject. Click into the text box. Type the @ symbol and start typing the user's name you wish to tag. A menu of possible names will appear

Outlook - Missing Email Messages

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question I can't see all my email messages - I see older ones but not newer email messages. Overview Verify Outlook connectivity Check all folders to see if message went into the wrong

MavConnect Error "Expired Session: Your MavConnect Session has been Expired

  1. Knowledge Base
  2. Software and Application Support
. Certain browser versions enforce stricter security in terms of cookies and cross-site scripting, which results in the error above when attempting to log into MavConnect. See the browser cache clearing document here Request Help

D2L Brightspace: Save discussions Threads and replies

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Discussions Topic you wish to save. Copy and paste threads and replies into a Microsoft Word or other text document you wish to save. Save the text file to your choice of locations or folders on your device or OneDrive.     Request Help

D2L Brightspace: Randomize Quiz Questions Using Question Pools

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
a unique, randomized set of questions on a quiz. NOTE: You must create or upload questions into your Question Library first to use Question Pools. To add a Question Pool to a D2L Brightspace quiz

No Logon Servers New Windows Computer

  1. Knowledge Base
  2. Accounts and Access
Question I turned on my new Windows computer and it is not allowing me to login because there is no network/ WI-FI ?  Overview The first time a computer is logged into for a specific user

Multi-factor Authentication FAQ – International travel with no cell service

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. MFA
Android Phones iOS, Apple iPhones   When signing into Office 365, choose sign in another way   Select Use a verification code from my mobile app   Open the Microsoft

Add/Remove Modules Lumension

  1. Knowledge Base
  2. Software and Application Support
Overview This article goes over how one may add/remove modules on Lumension. Resolution 1.     Once logged into Lumension hover over Manage, then select Endpoints. 2.     If there are

Phone Call Recording

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
Yealink desk phone.  Insert a USB flash drive into the USB port in the back of the Yealink desk phone. Navigate to Menu->USB->Browse Audio.  Highlight the desired file, and select Play.   Request Help

Yealink Desk Phone Installation

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
back of the Cisco phone, unplug the network cable from the middle jack (labeled 10/100/1000 SW). This is the cable that connects to the network jack on the wall. Then, plug that network cable into

Zoom: Sign In on iPhone or Android Using University Account

  1. Knowledge Base
  2. Video and Digital Media
  3. Zoom
Question How do I sign into the Zoom app on iPhone using my University Zoom account?  Overview Download the ZOOM app from the Apple App Store or Download the ZOOM app from the Google Play

OneDrive - Open a Shared Document

  1. Knowledge Base
  2. Email, Calendar, and Storage
document has been shared with you Click on the Open button in the body of the e-mail   You will be brought to a login page shown below.  Type your StarID into the username field and click Next so

How do I use the Follett Discover integration?

  1. Knowledge Base
  2. Teaching and Learning
. Within the Brightspace Content tool, click Existing Activities --> External Learning Tools 5. From External Learnings Tools --> Follett Discover 6. This adds Follett Discover into the

D2L Brightspace: Error uploading to Assignments or Content

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Overview When I am trying to upload into Content or an Assignments folder I am getting an error that says, "Oops there was a problem." What can I do to upload my file? Resolution The most

Change Your Name On Zoom

  1. Knowledge Base
  2. Video and Digital Media
  3. Zoom
your name on the Zoom Web Portal Sign into the Zoom web portal In the navigation menu, click Profile By your account profile name, click Edit For your account profile name, enter your