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Respondus: Respondus LockDown Browser not launching for students

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
In most cases, the fix is to re-enable Respondus LockDown Browser settings for that quiz and course: Log in to D2L Brightspace at https://mnsu.learn.minnstate.edu with your StarID credentials

D2L Brightspace: Change Email Address

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
correspond to two different email inboxes. You can log into each inbox by using these log in credentials: Faculty/Staff Email Log in: StarID@minnstate.edu Student/Emerita Email Log in: StarID

What is the process for a user whose wireless is disabled due to infection?

  1. Knowledge Base
  2. Network and Communication
instructions. Upon completion of the scan, the Solutions Center will create a task and assign it to the IT System Management Team. The Solutions Center will attach the log file of the scan to the task. The

Manually freeze/thaw machines in Deep Freeze

  1. Knowledge Base
Overview How do I thaw a Deep Freeze machine?  What are the keyboard commands to thaw or freeze a Deep Freeze machine. Resolution Windows Log into the Windows. Press Ctrl, Alt

Add Pictures to Media in Tightrope

  1. Knowledge Base
  2. Software and Application Support
Question How do I add pictures to Media in Carousel? Overview Via any web browser, log onto Front Door/Tightrope Once you have logged on, click Carousel Click Media Click Pictures

D2L Brightspace: Page automatically scrolls down or jumps down

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Questions Why is the page jumping down when I access my courses? How do I stop the page from automatically scrolling down in D2L Brightspace? How do I log into the Request Help widget in

Cannot Login to University Laptop

  1. Knowledge Base
  2. Accounts and Access
login ... Question What to do when you cannot Log into University Laptop Overview Connect an Ethernet cable to laptop Login with your StarID and StarID password If that still does not work

No Logon Servers New Windows Computer

  1. Knowledge Base
  2. Accounts and Access
Question I turned on my new Windows computer and it is not allowing me to login because there is no network/ WI-FI ?  Overview The first time a computer is logged into for a specific user

Account locked out

  1. Knowledge Base
  2. Accounts and Access
Overview Why is my account locked? Why does my account keep getting locked out? Resolution Accounts generally get  locked automatically if there are three or more incorrect log in attempts

LinkedIn Learning: Login

  1. Knowledge Base
Login process for LinkedIn Learning ... previously created if you have logged in previously. You should now be logged in to MNSU’s license for LinkedIn Learning.

ISRS Login Issues

  1. Knowledge Base
  2. Software and Application Support
login ... Question My ISRS account also is not allowing me to log on. Where can I get help? Overview If you are experiencing issues logging into ISRS/Uniface, try the following steps: Delete the

MavConnect Error "Expired Session: Your MavConnect Session has been Expired

  1. Knowledge Base
  2. Software and Application Support
. Certain browser versions enforce stricter security in terms of cookies and cross-site scripting, which results in the error above when attempting to log into MavConnect. See the browser cache clearing document here Request Help

Access MavLABS from macOS

  1. Knowledge Base
  2. Network and Communication
logged in, you will see a list of available computers.  Choose a computer and click “Connect”...   Request Help

Connecting to Krypton

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Krypton
window to automatically try to sign in next time you log into the computer. Unselect Reconnect at sign-in checkbox. Select Connect using different credentials checkbox.  Note: If you don't do

Krypton: Set Password

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Krypton
Question How do I reset my Krypton account password? Overview Open a web browser. Navigate to Campus Account Settings. Log in using your StarID and StarID password