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Outlook - Missing Email Messages

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
, remove the rule Compare results from the web client to the local client by going to Office.com and sign in with your StarID and password Request Help

MavConnect Error "Expired Session: Your MavConnect Session has been Expired

  1. Knowledge Base
  2. Software and Application Support
Overview If a user is experiencing the error "Expired Session: Your MavConnect session has been expired" please follow the steps below.  Resolution Try using a different web browser

Opening Software Center Windows

  1. Knowledge Base
  2. Software and Application Support
Question How do I access programs in Software Center? How can I install programs on my campus owned PC computer? Overview Press the Windows Key on the Keyboard or Press the windows

Accessing MavDISK files using an Internet Web Browser

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. MavDISK
many files: 1. Open your Web browser. 2. Navigate to MavDISK Web Access 3. Log in using your StarID and StarID password. 4. From here, you can choose to open your personal MavDISK folders

D2L Brightspace: Change the Start and End dates of a course

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
. To change a Start of End date, click the date entry box and select a new date. Click the Save button at the bottom of the page.   Request Help

ResLife Connectivity Issues

  1. Knowledge Base
  2. Network and Communication
  3. Apogee
Question My wifi is not working in the dorms, who can I call?  Overview All issues with networking in the resident halls including Stadium Heights, Crawford, McElroy, Preska and Julia Sears

D2L Brightspace: Save discussions Threads and replies

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Discussions Topic you wish to save. Copy and paste threads and replies into a Microsoft Word or other text document you wish to save. Save the text file to your choice of locations or folders on your device or OneDrive.     Request Help

MavPRINT Refund Request

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
  3. MavPRINT
print ... Question My print out didn't print properly, what should I do? Overview Create a new Cherwell Incident Record customer's StarID Record the approximate date, time, and location of the

Multi-factor Authentication FAQ – International travel with no cell service

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. MFA
Question What if I don't have cell service while traveling internationally? Overview  Install and configure the Microsoft Authenticator app on your cell phone prior to traveling

Net booting or Imaging an Apple Computer

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
Overview This article goes over the steps to net boot an Apple computer. Resolution Provided below is instructions for how to Net Boot an Apple computer Turn off and plug in the Apple

D2L Brightspace: Create a Quiz using the Question Library

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Library. The Browse Question Library page will appear with a list of section titles.  To import questions from another quiz instead, select the Source drop-down menu and choose the title of

Log into the Mav Life App as a Current Student or Employee

  1. Knowledge Base
  2. Software and Application Support
Question  How do I download Mav Life? How do I log into Mav Life? How do I log in to Mav Life as a current student or employee?  Overview  Download the mobile app from Google Play or

Qualtrics: Login

  1. Knowledge Base
  2. Teaching and Learning
never registered or signed into Qualtrics before, you will see a prompt that asks you if you have a preexisting Qualtrics account. Click the No, I don't have a preexisting account here button

Adobe Error - You Don't Have Access to Manage Apps

  1. Knowledge Base
  2. Software and Application Support
  3. Adobe
access to manage apps. Permission from your IT administrator may be required to enable apps management" If user does not have admin rights you must grant temporary admin access and reboot the

Removing Malware with Malwarebytes' Anti-Malware Software

  1. Knowledge Base
  2. Software and Application Support
have malware on your device, please Contact IT Solutions. To download Malwarebytes for your personal device, follow the steps below. Installation and Usage 1) Download the Malwarebytes free