Search 136 Results

Can't Find What You Are Looking For? Sign In Now
You are currently not logged in and some search results only show up if you login.

Request a New Distribution List

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question How do I request a distribution list? Overview To request a new Distribution List, please have a staff member submit the following information to IT Solutions Center  Select 2

Multi-factor Authentication FAQ – International travel with no cell service

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. MFA
Question What if I don't have cell service while traveling internationally? Overview  Install and configure the Microsoft Authenticator app on your cell phone prior to traveling

Request a New Shared Mailbox

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question How do I request a shared mailbox? Overview To request a new Shared Mailbox, please have a staff member submit the following information to IT Solutions Center  The 2 or 3

Outlook Emails - Delivery Delay

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question Why are some emails being delayed when sending?  Overview ·Safe Links is a Microsoft feature that in part provides scanning and verification of links in email messages. The Pre

Krypton: Set Password

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Krypton
Question How do I reset my Krypton account password? Overview Open a web browser. Navigate to Campus Account Settings. Log in using your StarID and StarID password

Attach an email in Outlook for Windows

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Overview How can I attach an email in Outlook to another email? Resolution Create a message, or for an existing message, click Reply, Reply All, or Forward. In the message window, on

Office 365 Multi-factor Authentication Compatible Email Clients

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Overview Below is a non-exhaustive list of email clients that are known to be compatible with Office 365 multi-factor authentication: Outlook Web App via https://mavmail.mnsu.edu/ Outlook

How to Identify Spam and Phishing Emails

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question How do I know if an email is spam? Overview Check the email address. If the email has a suspicious looking domain name, it is possible that it is a spam or phishing email

Outlook - Missing Email Messages

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question I can't see all my email messages - I see older ones but not newer email messages. Overview Verify Outlook connectivity Check all folders to see if message went into the wrong

iOS MavMAIL Setup Native Mail App

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question How do I setup my iPhone or iPad with Office365? Overview Note: Instructions may vary depending on the version of the application you are using. Update the iOS Mail application

Office 365 Shared Tenant - Email Send Limits

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question What are the email sending limits for students and alumni? Overview Sending limits for Students and Alumni email accounts in the Office 365 Shared Tenant: 100 external (i.e

Create an Outlook Email Contact Group from an Email Message

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question How do I create a new contact group or "distribution list" by copying and pasting member names from an email message?  Overview Using Outlook on a PC Open an email that was

Change Default Email Address to mnsu.edu

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question My emails are sending as a different email address instead of my Minnesota State Mankato email account.  How do I fix that?  I can't sign into an application on a Minnesota State

Office 365: Changing Document Permissions in Office 365 Delve

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question How do I change who has access to my document in Delve? Overview In the Office 365 Delve app, locate the document you want to verify permissions for Click the share icon

Hardware Standards and Replacement Cycles for State-Owned Computers

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
Standards:  Devices must be kept sufficiently up-to-date and have adequate memory and storage so that they can run the current version of their operating systems and other software. This allows them