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D2L Brightspace: Recommended Browser

Question What is the recommended browser to use for D2L?  Overview Avoid display issues by using a supported web browser when accessing D2L Brightspace: Mozilla Firefox web browser is

Perceptive Content / ImageNow Direct Print

Question What is Perceptive Content / ImageNow Direct Print? Overview Direct Print is a feature of Perceptive Content / ImageNow. This feature allows the automatic import of reports that are

Azure Downloads Fails to Install

Question What can I do if my Azure download fails? Overview If you are experiencing issues with software downloading through Microsoft Azure Education, please contact Microsoft directly for support on their Plans Support website. Request Help

Customer Requesting a SharePoint site

Overview How does a customer request a SharePoint Site? What information does IT need to create a SharePoint Site? Resolution If a customer would like a SharePoint site, please collect

D2L Brightspace: Share a Development Course

can request a development course, copy their materials into it, and then request enrollment of a colleague to share the materials. What is a development course? A development course is not

Cannot Login to University Laptop

Question What to do when you cannot Log into University Laptop Overview Connect an Ethernet cable to laptop Login with your StarID and StarID password If that still does not work

D2L Brightspace: Key Things to Know About Sections

Question What is the Sections tool? What do Students see in the Classlist in merged/grouped classes? Overview Sections are automatically created when courses are added or merged/grouped in

Remote Assistance Teamviewer

experiencing and will explain what actions are being taken. TeamViewer is used only while already on the phone with an IT Solutions Center staff member. You retain full control of your PC at all times

BitLocker Recovery Key Error

Question My computer will not boot and says I need a recovery key, what can I do?  Overview If you see a prompt similar to this, please contact the IT Solutions Center

MavPRINT Error Alias Already in Use

Question I am trying to login to MavPRINT from a kiosk and receiving the error "Alias alreayd in use" what should I do?  Overview If a customer is trying to login into MavPRINT from a Kiosk

Find IP address on Mac OS

Question How do I figure out what my IP address is on Mac? Overview To find your IP address Open the Apple menu and click on System Preferences… Either double-click on the Network

D2L Brightspace: About Merged Courses

Question What is a grouped D2L Brightspace course? Why might I combine sections together into one course? Overview There are two ways courses can be created in D2L Brightspace

Zoom Phone Quick Informational Videos

Question How can I get familiar with the Zoom Phone system? We've curated some great videos created by Zoom to help you learn key features below. Quick Informational Videos  What is Zoom

D2L Brightspace: About Rubrics

Question How do I create Rubrics in D2L Brightspace? How do I associate rubrics with learning activities? What are some troubleshooting steps to know about rubrics? Overview This article is

Qualtrics: View File Upload responses in Qualtrics

Question My Qualtrics survey includes a file upload question, how to I view what respondents uploaded? How do I download the files uploaded to a Qualtrics survey? Overview Access the