Search 372 Results
Can't Find What You Are Looking For?
Sign In Now
You are currently not logged in and some search results only show up if you login.
You are currently not logged in and some search results only show up if you login.
D2L Brightspace: Recommended Browser
Question
What is the recommended browser to use for D2L?
Overview
Avoid display issues by using a supported web browser when accessing D2L Brightspace:
Mozilla Firefox web browser is
Perceptive Content / ImageNow Direct Print
Question
What is Perceptive Content / ImageNow Direct Print?
Overview
Direct Print is a feature of Perceptive Content / ImageNow. This feature allows the automatic import of reports that are
Azure Downloads Fails to Install
Question
What can I do if my Azure download fails?
Overview
If you are experiencing issues with software downloading through Microsoft Azure Education, please contact Microsoft directly for support on their Plans Support website.
Request Help
Customer Requesting a SharePoint site
Overview
How does a customer request a SharePoint Site?
What information does IT need to create a SharePoint Site?
Resolution
If a customer would like a SharePoint site, please collect
D2L Brightspace: Share a Development Course
can request a development course, copy their materials into it, and then request enrollment of a colleague to share the materials.
What is a development course?
A development course is not
Cannot Login to University Laptop
Question
What to do when you cannot Log into University Laptop
Overview
Connect an Ethernet cable to laptop
Login with your StarID and StarID password
If that still does not work
D2L Brightspace: Key Things to Know About Sections
Question
What is the Sections tool? What do Students see in the Classlist in merged/grouped classes?
Overview
Sections are automatically created when courses are added or merged/grouped in
Remote Assistance Teamviewer
experiencing and will explain what actions are being taken. TeamViewer is used only while already on the phone with an IT Solutions Center staff member.
You retain full control of your PC at all times
BitLocker Recovery Key Error
Question
My computer will not boot and says I need a recovery key, what can I do?
Overview
If you see a prompt similar to this, please contact the IT Solutions Center
MavPRINT Error Alias Already in Use
Question
I am trying to login to MavPRINT from a kiosk and receiving the error "Alias alreayd in use" what should I do?
Overview
If a customer is trying to login into MavPRINT from a Kiosk
Find IP address on Mac OS
Question
How do I figure out what my IP address is on Mac?
Overview
To find your IP address
Open the Apple menu and click on System Preferences…
Either double-click on the Network
D2L Brightspace: About Merged Courses
Question
What is a grouped D2L Brightspace course? Why might I combine sections together into one course?
Overview
There are two ways courses can be created in D2L Brightspace
Zoom Phone Quick Informational Videos
Question
How can I get familiar with the Zoom Phone system? We've curated some great videos created by Zoom to help you learn key features below.
Quick Informational Videos
What is Zoom
D2L Brightspace: About Rubrics
Question
How do I create Rubrics in D2L Brightspace? How do I associate rubrics with learning activities? What are some troubleshooting steps to know about rubrics?
Overview
This article is
Qualtrics: View File Upload responses in Qualtrics
Question
My Qualtrics survey includes a file upload question, how to I view what respondents uploaded? How do I download the files uploaded to a Qualtrics survey?
Overview
Access the