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Resolving Issues with Wi-Fi Connectivity in Academic Buildings (Non State-Owned Devices)

  1. Knowledge Base
  2. Network and Communication
 the .exe file found in your downloads  Once the driver is installed, restart your computer If upon reboot this does not fix their wireless connectivity, the installation fails, or you

Digitizing Media

  1. Knowledge Base
  2. IT Professional Services
  3. Accessibility
, Accessible Technologies will contact you to finalize the details for your request. You are asked to provide the media (VHS, DVD, video files) to Accessible Technologies. Note: If you are using media

Perceptive Content / ImageNow Client Install

  1. Knowledge Base
  2. Software and Application Support
  3. Perceptive Content/Image Now
following two directories to all users on the computer. C:\Program Files (x86)\ImageNow C:\ProgramData\ImageNow Turn Off UAC if applicable (Win7 / Win10) Disable UAC on Windows 7 Type UAC

D2L Brightspace: Copy Select Course Components from one Course to Another

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
items only With either selection, assure the box is checked next to Include Associated Course Files. Click the Continue button. If you selected Select individual items to copy

Using Call Park

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
example, *801. You will answer the parked call. If you aren't the correct person to answer the call, park the call again or transfer the call. Note: You can resume the parked call and place it back

Installing and Running the Cisco VPN for Windows

  1. Knowledge Base
  2. Network and Communication
  3. VPN
: Click on the Start button (windows flag icon) in the lower left corner. Type Cisco as this should search your computer and click on Cisco AnyConnect Secure Mobility Client to run it. Note:  If

Quick Start Guide for Zoom Phone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
/Unhold: Place the call on hold or resume the call. The receiving party will hear default music while they're on hold.  Transfer: Transfer the call to another number or to voicemail. For more

Remote Desktop Direct Setup on Windows

  1. Knowledge Base
  2. Network and Communication
to Remote Desktop Direct: Note: Using Remote Desktop Direct does not require using the VPN client Double-click the MSURemoteDesktopDirect.rdp file Replace Workstation Name with the device

Change Your Name, Preferred Name, and Email Address in MavMAIL and other Systems

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
to the employees MSU email address.  Schedule a meeting with MSU HR to complete a name change request Schedule an HR Meeting.  If the preferred name is on file, it will be

D2L Brightspace: Find a Student Who Has Disappeared From a Class

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
. You will now see that student's grade book.   How do I view the submissions, quizzes, etc... of a student who has withdrawn from a course? If a student needs access to any files they've

Captioning Media

  1. Knowledge Base
  2. IT Professional Services
  3. Accessibility
details for your request. You are asked to provide the media (VHS, DVD, video files) to Accessible Technologies. Note: If you are using media that is owned by the Minnesota State Mankato

SMS (Text Messaging) FAQs on Zoom Phone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
University Phone? Yes, contact the IT Solutions Center to have SMS turned off for your Zoom Phone office number. How do I send images? You can send JPG, PNG, and GIF files. See the SMS user guide

Using SMS (Text Messaging) on Zoom Phone App

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
 replying to an existing conversation, you can use these features: Send images (JPG, PNG, and GIF files) Notes: You can only send one image at a time. Sending images (also known as MMS) is

Multi-Factor Authentication - Automatic Enrollment

  1. Knowledge Base
  2. Accounts and Access
  3. MFA
required for the setup procedure below. An app called Microsoft Authenticator needs to be installed as the first step.   Faculty and Staff: This app DOES NOT transfer any data to

StarID Password Reset

  1. Knowledge Base
  2. Accounts and Access
the verification code, and copy it into the designated box on the Self-Service webpage page. Note: If you do not have a personal email address on file or don’t receive a code, please visit the