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Overview
This article explains why users may see an error when attempting to reset their Microsoft 365 password.
How-To
This error message is caused by using the Can't access your account? link when signing into email or another M365 service. There is an image below on the screen that has the link that causes this. This feature isn't setup for Microsoft 365 for MSU, Mankato and Minnstate. Please use the the StarID Portal to reset your StarID password, which you can get directions and the link by view our knowledge article on password resets.
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