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Overview
This article introduces Ask Stomper, a chatbot designed to assist students with common inquiries related to university services. It provides an overview of the chatbot's features and usage tips.
What is Ask Stomper?
Ask Stomper is a chat bot available 24/7 on select pages on the university website that answers student questions about admissions, financial aid, housing, registration, billing, and more. Ask Stomper uses generative AI capabilities to produce smarter and more accurate answers for users’ specific questions.
Departments interested in getting started with Ask Stomper can contact IT Solutions.
Tips for Using Ask Stomper
For the best experience with Ask Stomper, follow the guidelines below.
Chatbot Features
- To change languages, click the globe icon at the top of the chat window.
- To clear or download a conversation, click the three dots at the top of the chat window.
- Ask Stomper is not a real person. To switch to live chat with a real person, type "Live chat"
- Ask Stomper is always improving. Staff review and improve performance on a regular basis.
Prompting tips
- Ask in question format and ask one question at a time.
- Be clear and simple. Ask Stomper searches content on the website using the keywords you input.
- Don’t submit personal or sensitive information. Ask Stomper is intended to provide general answers.
FAQ
Why can't I find Ask Stomper?
You may be on a website page that doesn't have Ask Stomper enabled. Right now, Ask Stomper is only on select pages relating to student questions about topics such as admissions, financial services, advising, registration and records, and IT.
What if Ask Stomper can't answer a question?
We're continually improving Ask Stomper and the content that feeds it. There may be things it can't answer right now or that require a real human. If Ask Stomper can't answer the question, it will direct the user to fill out a form that will be routed to the appropriate staff member for response.
Still Need Help?
Visit the IT Solutions Center page to view current hours, locations, and contact information.