Set Holiday Greeting on Zoom Phone Call Queue or Auto Receptionists

This guide explains how to set up a Zoom Phone holiday greeting for Call Queues or Auto Receptionists using the Zoom web portal. It provides step-by-step instructions to add holiday hours, record or upload a custom greeting, and adjust call handling so callers hear the correct message during office closures.

Overview

A Zoom Phone holiday greeting is an automated message played to callers during holidays or office closures. It’s set up in the Zoom Phone system and lets you share custom messages about holiday hours, closures, or alternate contact options.

Zoom Phone Call Queues or Auto Receptionists 

To add a holiday greeting to your Zoom Phone Call Queue voicemail, you'll need to access the Zoom web portal, navigate to your Phone settings, and then manage your holiday hours.

Instructions

Step 1 - Sign in to the Zoom web portal: Log in to your Zoom account as an administrator with the necessary permissions. 

Step 2 - Navigate to Auto Receptionists: In the navigation menu, click on Phone System Management and then Auto Receptionists. 

Step 3 - Select the Auto Receptionist: Choose the specific auto receptionist that handles the queue where you want to set the holiday greeting. 

Step 4 - Access Holiday Hours: Click on the Edit button next to Holiday Hours and then click Manage. 

Step 5 - Add a New Holiday: Click the Add button to create a new holiday entry. 

Step 6 - Configure the Holiday:

• Name: Enter a descriptive name for the holiday (e.g., Christmas). 
• Holiday Hours: Specify the start and end dates and times for the holiday. 
• Select "All Day": If the holiday is all day, check this box. 
• Select "This is a recurring holiday": If the holiday occurs annually, check this box and set the recurrence pattern. 

Step 7 - Save the Holiday Entry: Click the Save button to add the holiday to the list. 

Step 8 - Set the Greeting: Under Greeting Prompts, click Edit. 

Step 9 - Select a Greeting: Choose from pre-recorded greetings in the Asset Library or upload a custom audio file. 

Step 10 - Customize Call Handling: You can also customize how calls are routed during the holiday period, such as forwarding to voicemail or another extension. 

Step 11 - Save Changes: Click Save to apply the changes. 

Outcome

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