How to Use Email-To-Fax Feature

Overview

Users with Online Fax enabled can send faxes directly from their email by addressing them to specific fax numbers. Email to fax is a feature that allows customers to send an email to phonenumber@sendfax.zoom.us, and the attachment included in the email will be sent out as a fax. Sent faxes appear in the user's Sent folder for easy reference. To request to have your Online Fax Enabled, please submit a ticket to IT.

1. Open your preferred email application, Outlook, or Outlook Web App.
2. In the To field, enter the recipient’s fax number followed by @sendfax.zoom.us.
   Note: The phone number must be in the format country code + phone number. For example: 18162345678@sendfax.zoom.us.
3. Attach the files you want to fax.
   Note: Supported formats include PDF, JPG, JPEG, TXT, PNG, DOC, and DOCX, with a maximum size of 50 MB.
4. When your message and attachments are ready, click Send.
   Sent faxes will appear in the Sent folder.

Requirements for using the email-to-fax feature

• Paid user must have one of the following licensing plans:
  • Zoom Workplace bundles that include Zoom Phone:
    • Zoom Workplace Pro Plus
    • Zoom Workplace Business Plus
    • Zoom Workplace Enterprise Premier
  • Zoom Workplace for Education bundles:
    • Zoom Workplace for Education School and Campus Plus
    • Zoom Workplace for Education Enterprise Premier
  • Zoom Phone plans:
    Note: Online Fax is available for all countries, except for Japan and India.
    • Zoom Phone Metered Plans
    • Zoom Phone Unlimited Plans (Standalone)
    • Zoom Phone Pro
• Online Fax feature enabled for the account or phone user
• Zoom desktop app for Windows, macOS, or Linux: Global minimum version or higher
• Zoom mobile app for Android or iOS: Global minimum version or higher

Limitations for the email-to-fax feature

The email-to-fax feature has the following limitations:

• Only the following file formats are supported: PDF, JPG, JPEG, TXT, PNG, DOC, and DOCX. The attachment can only be a maximum of 50 MB.
• Any content added to the email body will not be included in the fax.
• Only the email addresses configured in the authorized list will be allowed to use this feature. Emails from all other email addresses will be discarded.
• Zoom will reject any email addresses that may fail SPF and DKIM checks.
• This feature is currently only supported on Auto receptionist, call queue, and shared line groups.

Outcome

• https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0082946

Visit the IT Solutions Center page to view current hours, locations, and contact information.