Body
Question
How do I turn off the 'facial recognition requirement' feature in Respondus Monitor?
Overview
There is a known issue with Respondus Monitor while taking Quizzes in D2L Brightspace.
Issue
Students wearing masks for protection from COVID-19 can result in the Respondus Monitor software to:
- Prevent students from starting a quiz,
- Unnecessarily flag submissions for review, and/or
- Pause the quiz to 'fix' the facial recognition errors and cause delays in completing the quiz.
Potential Workarounds
There are two possible workarounds to help resolve this issue.
Option 1: Remove the facial recognition requirements from Respondus Monitor settings:
- Navigate to Quizzes
- Click the LockDown Broswer tab
- Click Continue to LockDown Browser button
- Click the arrow next to the title of your Quiz
- Click Settings
- Scroll down to Proctoring options
- Under Facial Detection options: Uncheck the box next to Prevent students from starting the exam if face cannot be detected during Startup Sequence
- Uncheck the box next to Notify students during the exam if face cannot be detected (prompt for a fix)
- Click the Save and Close button
![](https://services.mnsu.edu/TDPortal/Images/Viewer?fileName=3d92f82e-a29b-4861-ad77-c6f7007bbbba.png)
Option 2: Allow the students to take the quiz from a location where they can safely remove masks while taking the quiz.
Learn more about Online Proctoring Considerations related to accessibility, equity, and ethics.