D2L Brightspace: Respondus LockDown Browser not launching for students

 

Question

Many of my students are reporting they cannot launch Respondus LockDown for their quiz. Fix the most common reason students are not able to launch LockDown with these steps.

Overview

The solutions is to re-launch Respondus LockDown Browser settings for that quiz and course:

  1. Log in to D2L Brightspace at https://mnsu.learn.minnstate.edu with your StarID credentials.
  2. Click the course you wish to review Respondus in.
  3. From the horizontal navbar click on the down arrow next to Assessment.
  4. In the drop down menu click on Quizzes.
  5. In the horizontal menu in Quizzes, click on LockDown Browser.
  6. In the bottom right hand corner, click on Continue to LockDown Browser.
  7. Follow the prompts to log into LockDown Browser.
  8. Look for the "Fix it" button and click it to re-enable the LockDown Browser.

Learn more about common issues and fixes on our informational website.