Re-enable Respondus LockDown Browser to Fix when it's not Launching for Students

Issue Description

Students report that Respondus LockDown Browser will not launch when attempting to take a quiz in D2L Brightspace. This is a common issue and is usually caused by LockDown Browser settings that need to be refreshed or re-enabled for the quiz or course.

• Respondus LockDown Browser settings are not properly enabled for the quiz

• LockDown Browser authorization for the course needs to be refreshed

• Quiz settings were modified after LockDown Browser was initially enabled

In most cases, the fix is to re-enable Respondus LockDown Browser settings for that quiz and course:

1. Log in to D2L Brightspace at https://mnsu.learn.minnstate.edu with your StarID credentials.
2. Click the course you wish to review Respondus in.
3. From the horizontal navbar click on the down arrow next to Assessment.
4. In the drop down menu click on Quizzes.
5. In the horizontal menu in Quizzes, click on LockDown Browser.
6. In the bottom right hand corner, click on Continue to LockDown Browser.
7. Follow the prompts to log into LockDown Browser.
8. Look for the "Fix it" button and click it to re-enable the LockDown Browser.

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