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Explains how IT staff can add an additional email address to a TeamDynamix ticket so customers using non‑MNSU emails can receive updates.

This article shows how to add related articles to a knowledge base article to quickly link readers to other related materials.

This article is for employees who manage content in the knowledge base. It describes how knowledge article owners can update their articles that are due for review. Knowledge articles have set review dates (usually every year or less) so that content is accurately maintained and stays up to date.

This article shows how to delete or archive a knowledge article.

Learn how to create or edit knowledge articles in TeamDynamix. If you don’t have access, submit a request for assistance with creating or updating articles.

This page contains the latest release notes for TeamDynamix, including new features, enhancements, bug fixes, and other important updates.

This article is to help train new TeamDynamix knowledge base editors on the basics of their role.

A guide to using tags when creating knowledge articles in TeamDynamix to provide additional search options, as well as helping to guide search prioritization.

Best-practices guide for formatting TeamDynamix knowledge articles, covering accessibility, templates, tagging, search optimization, and style guidelines.

Guidelines for consistent naming and terminology relating to IT topics, resources, and services at Minnesota State University, Mankato.

When PDFs aren’t formatted correctly, they prevent screen readers from properly navigating them. Follow this comprehensive guide for creating and verifying accessible PDFs to ensure compliance with digital accessibility standards. It covers best practices for structuring documents, using alt text, ensuring proper reading order, and utilizing tools like Adobe Acrobat Pro and Microsoft Word’s Accessibility Checker.

Historically, the System Office has supported a service that provides a unique email address for every course, used for faculty email communication with students. This feature was ended in spring 2026 and is no longer supported by the System Office.

Learn how students, faculty, and staff can access Microsoft Copilot, including free AI chat, Office integration, and Copilot Studio. Find licensing details, training resources, and request options.

This article shows how to share (cast) screens from a computer to the TV in a Teams enabled room on campus.

This article provides instructions on how to fully delete and remove Read.ai software from a computer, including deleting an account, uninstalling the app, and removing connections.