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Employees may request captioning and audio description services in MediaSpace at no cost on videos that are for academic use. This article covers how to request these services.

This article provides instructions on how to fully delete and remove Otter.ai software from a computer, including deleting an account, uninstalling the app, and removing connections.

This article for employees provides an overview of Zoom Phone, what a softphone is versus a deskphone, getting started resources, training materials, and frequently asked questions.

A a comprehensive guide of resources to help University faculty and staff best communicate messages to their audience about emergencies, news, events, or other announcements.

This article outlines how to edit and download captions in Kaltura MediaSpace for accessibility.

Explains how to create screen, webcam, or audio recordings using Kaltura Capture and upload them directly to MediaSpace.

This article outlines how to reach out to Qualtrics customer support. IT Solutions doesn't directly support Qualtrics, as our license includes excellent customer service and support from the company itself.

Explains how to fix Respondus LockDown Browser not launching for students by re‑enabling the LockDown Browser settings in the D2L Brightspace quiz.

Explains how to resolve student visibility issues in D2L discussions by checking and adjusting forum and topic availability and locking settings.

Explains how to copy and edit a locked D2L rubric and re‑associate the updated version with a new assignment or discussion.

Explains how instructors can link D2L Brightspace quizzes to grade items so quiz scores automatically sync to the grade book.