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Explains how instructors can merge or group multiple course sections into a single D2L Brightspace course using the Brightspace self‑service Merge/Group tool.

This article shows how faculty can insert Kaltura MediaSpace videos directly into their D2L Brightspace courses.

Explains how to request a Poll Everywhere teacher account through IT Solutions or obtain a participant account through invitations from an instructor.

Explains how to access Kaltura MediaSpace by logging in with StarID credentials through the MediaSpace site.

Explains how to create filtered Qualtrics reports that show results for a specific subgroup, such as students, by applying a role‑based filter.

Explains how to improve readability in Perceptive Content by inverting viewer colors to switch the background to white and text to black.

Explains how to fix the “Oops, there was a problem” upload error in D2L Brightspace by renaming the file to remove special characters or leading spaces.

Explains how to connect a Zoom meeting to an HD video conferencing or Telepresence classroom by dialing the meeting through the room’s Cisco system using your Zoom Personal Meeting ID.

Explains how to fix ISRS connection issues over VPN by forcing a Group Policy update so required drives map correctly for Uniface to launch.

Explains how users can remove malware from their personal devices by installing Malwarebytes Free, scanning for threats, and manually deleting detected items.

Explains that Chromebook users can access Microsoft Office 365 by following Microsoft’s official instructions for using Office apps on ChromeOS.

Explains how to create, schedule, update, and close an Emergency Change Request in TeamDynamix so it can be submitted to the ECAB for urgent approval.

Step-by-step instructions for creating, managing, and closing a Normal Change Request in Maverick OneStop (TeamDynamix), including scheduling maintenance tasks and documenting completion.

Explains how to fix WorkMSU connection errors by ensuring users launch the session with the downloaded WorkMSU.rdp file instead of the built‑in Remote Desktop app.

Explains how to check whether your Windows account has local administrator rights by viewing your account details in the system settings.