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- Knowledge Base
- Technology and Accounts
- Accounts and Access
- Multi-Factor Authentication (MFA)
This article explains multi-factor authentication (MFA), a required security measure for University Microsoft 365 accounts. It includes basic information, links to setup instructions, alternative options, troubleshooting tips, and FAQs to help users.
- Knowledge Base
- Technology and Accounts
- Accounts and Access
- StarID
Learn how to change or reset your StarID password quickly and securely.
- Knowledge Base
- Technology and Accounts
- Accounts and Access
- StarID
The StarID is a username used at all the institutions within the Minnesota State Colleges and Universities system.
- Knowledge Base
- Technology and Accounts
- Information Security
- Cybersecurity Awareness
This article highlights the role of the IT Solutions Information Security team in promoting cybersecurity awareness and protecting university data, and offers practical tips on staying safe online.
- Knowledge Base
- Technology and Accounts
- Software and Applications
- Microsoft 365
- Microsoft Copilot
Learn how to securely access Microsoft Copilot at MSU using your StarID, ensuring compliance with FERPA and MGDPA. Understand data privacy, security benefits, and best practices for AI use.
- Knowledge Base
- Technology and Accounts
- Communication, Collaboration, and Video Conferencing
- Email
This article outlines how to update the primary email address to the user's Minnesota State University, Mankato email address ending in @mnsu.edu.
- Knowledge Base
- Technology and Accounts
- Digital Accessibility
- Multimedia Accessibility
This article outlines how to edit and download captions in Kaltura MediaSpace for accessibility.
- Knowledge Base
- Technology and Accounts
- Teaching and Learning
- D2L Brightspace
- Getting Started with D2L
A list of students' most frequently asked questions about D2L Brightspace.
- Knowledge Base
- Technology and Accounts
- Accounts and Access
Those that are employed or volunteer to work for The University but are not paid or hired by Minnesota State University, Mankato Human Resources and need to have access to University computer or door access need to obtain an MSU email, TechID, StarID, and MavCard identity card. This process is required to get those initial resources.
- Knowledge Base
- Technology and Accounts
- Communication, Collaboration, and Video Conferencing
- Microsoft Teams
Explains how to sign in to Microsoft Teams using your StarID credentials to access chats, meetings, files, and team spaces across devices.
- Knowledge Base
- Technology and Accounts
- Network and Connectivity
- Remote Desktop Connection
Explains how to remotely access campus software through WorkMSU on Mac, including MFA requirements and steps to connect using the WorkMSU.rdp file.
- Knowledge Base
- Technology and Accounts
- Network and Connectivity
- Remote Desktop Connection
Explains how to remotely access campus software through WorkMSU on Windows, including MFA requirements and steps to connect using the WorkMSU.rdp file.
- Knowledge Base
- Technology and Accounts
- Business
- Customer Relationship Management (CRM)
This article includes general information about the CRM exploration initiative. Cabinet has charged IT Solutions to lead a campus-wide effort in Fall 2026 to better understand the CRM and communication tools currently used across the University to ensure our communication technology ecosystem remains sustainable, secure, accessible, and well-positioned to support campus needs now and in the future.
- Knowledge Base
- Technology and Accounts
- Teaching and Learning
- D2L Brightspace
- Respondus LockDown Browser
- Knowledge Base
- Technology and Accounts
- Network and Connectivity
- Guest Wi-Fi
MavGUEST provides internet access for university guests. This article explains how to connect, when a guest code is required, and how students and employees can access Wi-Fi.