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- Knowledge Base
- Technology and Accounts
- Hardware, Storage, and Printing
Find recommended and minimum hardware specifications for students at MSU, including supported devices, operating systems, and network requirements for academic use.
- Knowledge Base
- Technology and Accounts
- Hardware, Storage, and Printing
Explains how to run Dell’s built‑in hardware diagnostics and use error codes with the Dell Support website to troubleshoot hardware issues.
- Knowledge Base
- Technology and Accounts
- Hardware, Storage, and Printing
Explains how to manually trigger a user policy update on a state‑owned Windows device using Configuration Manager’s User Policy Retrieval & Evaluation Cycle.
- Knowledge Base
- Technology and Accounts
- Hardware, Storage, and Printing
Explains what to do when a computer prompts for a BitLocker recovery key and directs users to contact the IT Solutions Center with the Recovery Key ID to obtain assistance.
- Knowledge Base
- Technology and Accounts
- Network and Connectivity
- Campus Wi-Fi: eduroam
How to connect to campus Wi-Fi network eduroam with macOS.
- Knowledge Base
- Technology and Accounts
- Network and Connectivity
- Campus Wi-Fi: eduroam
How to connect to campus Wi-Fi network eduroam with Windows.
- Knowledge Base
- Technology and Accounts
- Software and Applications
- Microsoft 365
- Microsoft 365 (Office)
This article provides instructions to access Microsoft 365 apps online including Word, Excel, PowerPoint, and more.
- Knowledge Base
- Technology and Accounts
- Communication, Collaboration, and Video Conferencing
- Cell Phones
- Knowledge Base
- Technology and Accounts
- Communication, Collaboration, and Video Conferencing
- Zoom Phones
Zoom phone international SMS and calling rates.
- Knowledge Base
- Technology and Accounts
- Communication, Collaboration, and Video Conferencing
- Cell Phones
Explains the approval, eligibility, and review process for issuing a university‑provided cell phone or mobile device in accordance with Minnesota State policy.
- Knowledge Base
- Technology and Accounts
- Communication, Collaboration, and Video Conferencing
- Cell Phones
Explains how to use Google’s Find My Device to locate, lock, ring, or erase a lost Android phone remotely.
- Knowledge Base
- Technology and Accounts
- Communication, Collaboration, and Video Conferencing
- Cell Phones
Explains how to locate a lost iPhone using iCloud or the Find My app on another Apple device such as an iPad or Apple Watch.
- Knowledge Base
- Technology and Accounts
- Network and Connectivity
- Residence Community Wi-Fi: MyResNet
Boldyn Networks provides Wi-Fi networks for residence communities. If you experience Wi-Fi issues in the residence communities, contact Boldyn Networks.
- Knowledge Base
- Technology and Accounts
- Network and Connectivity
- Residence Community Wi-Fi: MyResNet
Your network activity affects the network performance of others, please consider the acceptable use policy.
- Knowledge Base
- Technology and Accounts
- Network and Connectivity
- Residence Community Wi-Fi: MyResNet
This article is for students in campus residence halls including Stadium Heights, Crawford, McElroy, Preska, and Julia Sears. It gives step-by-step instructions to connect to and get support for MyResNet, the residence hall network. Note that the MyResNet network is managed by an off-campus service partner called Boldyn Networks (previously Apogee).