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This article provides detailed guides for instructors and students on setting up and using Respondus LockDown Browser and Monitor for online proctoring.

Explains how to prepare and release D2L final grades so they can be imported smoothly into eServices for official submission.

Explains how to use the Microsoft Authenticator app offline while traveling internationally by selecting “Use a verification code” and entering the code generated in the app without needing cell service.

This article is for users who have voice call verification enabled but are not receiving the call.

Provides troubleshooting steps to fix issues with Microsoft verification codes not arriving by checking device settings, notifications, signal, and app configurations.

Explains how to sign in using alternate MFA options when a smartphone is lost and outlines steps to secure the device and update verification methods.

Learn how to add the Microsoft Authenticator app and set it as your default multi-factor authentication method for signing in to Microsoft 365.

Learn how to set up passwordless sign-in, which allows you to use your mobile device to approve sign-ins on your Microsoft 365 account without having to enter your password.

Explains how to update or add new multi‑factor authentication methods in your Microsoft account, and notes that IT Solutions must assist if you cannot access your current MFA method.

Explains how to enroll in multi‑factor authentication using a call‑only phone, non‑smartphone, or Zoom Phone by selecting voice‑call verification during MFA setup.

Setting up Multi-Factor authentication which is required for most university services such as Microsoft 365 (MavMAIL), Workday, and many other apps.

Lists the email clients that are compatible with Microsoft 365 multi‑factor authentication across Windows, Mac, iOS, and Android.

Explains how to remotely access campus software through WorkMSU on Mac, including MFA requirements and steps to connect using the WorkMSU.rdp file.

This article is for employees who use Reach, the digital signage system on campus. It gives an overview of what the system is, how to access it, and how to add and manage content.

Explains how instructors can change or remove the start and end dates of a D2L Brightspace course offering through the Course Admin settings.