Eduroam Frequently Asked Questions (FAQ)

Question

What are some common questions we see for eduroam?

Overview

• What is eduroam?  
  • eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. For more information regarding this service, go to eduroam’s website. eduroam is the preferred Wi-Fi network for personally-owned and system-owned devices at Minnesota State University, Mankato. Once eduroam is configured, your device will automatically work with the eduroam Wi-Fi network at many other universities in the United States and abroad.
• How do I configure my device to use the eduroam Wi-Fi network?
  • Go to https://wifi.mnsu.edu from the device you wish to install eduroam. Then click the button GET STARTED - CONNECT TO EDUROAM. If you are at Minnesota State Mankato, you can connect to the "MavNet" or "MavGuest" wireless networks to get an Internet connection to configure your device. You can also use a mobile data plan, or other Wi-Fi network. An Internet connection is required for the installation process.
    • Note: If your device is an iPhone or iPad, you must use Safari to open wifi.mnsu.edu
    • Follow these links for specific instructions for connecting to eduroam on your device.
      • Connecting to eduroam with Windows 10
      • Connecting to eduroam with macOS
      • Connecting to eduroam with Apple iPhone or iPad (IOS)
      • Connecting to eduroam with Android phones or tablets
      • Connecting to eduroam with Google Chromebook (Chrome OS)
        • Coming Soon
• What happens when my Star ID password changes?
  • Once eduroam is configured on your device, it will continue working even when your Star ID password changes. Our system generates a unique certificate for your device that securely identifies you without using your password.
• Can I use eduroam without using the SecureW2 client?
  • If you have a device that is not supported by the SecureW2 JoinNow app, please contact the IT Solutions Center and we will do our best to get your device connected to eduroam.
• I’m having trouble with eduroam working. How can I fix this?
  • Ensure that you are a current student, faculty or staff member. If you are a student, confirm your enrollment with the Registration and Academic Records Office. Employees can confirm their status with HR. If you continue to have issues, please contact the IT Solutions Center and we will do our best to get your device connected to eduroam.
• Is eduroam available in the Residence Communities?
  • eduroam is only available in the lobbies of the residence communities.
• Can I configure my device for eduroam when I'm not at MSU?
  • Yes, your device needs to be connected to the Internet to configure eduroam on your device. If you are not within range of an eduroam network during installation, you may see an error message about being unable to connect. When in range of the eduroam Wi-Fi network, your device will automatically connect.
• Why do I have to connect to MavGuest or MavNet to configure eduroam?
  • An internet connection is required for the installation process. You may use any Wi-Fi Internet connection, or mobile data.
• I'm using Android. Can I uninstall the SecureW2 JoinNow app after eduroam is installed on my device?
  • Removing the JoinNow app from your Android device will also remove the eduroam Wi-Fi settings that were installed on your device.