Knowledge Base

Categories (11)

Accounts and Access

Includes StarID information, password resets, guest account(s) and more.
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Email, Calendar, and Storage

Articles about email, mobile device set up, MavMAIL, MavDISK, Outlook settings, Office 365, calendar help, shared mailboxes and folders, mail merges, and more.
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Hardware, Device, and Printing Support

Articles and step-by-step guides on hardware, MavPRINT, operating system support, loaner laptops and more.
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IT Professional Services

Technology related information provided by IT Services (ITS)
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Phones, Conferencing, and Collaboration

Articles and user guides about Cisco IP phones, Zoom, video & web conferencing tools and more.
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Software and Application Support

Reference articles, software for computer labs, Microsoft Office Download, MAC OS and more.
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Teaching and Learning

Assistance with D2L, media support, and FlexSync classroom technology.
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Data and Reporting

Articles and references for ISRS resources, database, Power BI, Epi Server and more.
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Network and Communication

Includes the Minnesota State University Mankato Network, Eduroam, VPN, Wi-Fi network jack activation requests and more.
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Web Services

Articles on web content authoring and modification, and more.
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Video and Digital Media

A collection of support documents for Perceptive Content/Image Now, Accessible Technologies and other services.
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Articles (3)

Acceptable Use Policies

Manually freeze/thaw machines in Deep Freeze

MavLife/Ready Education Course Integration Overview