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This article for employees provides an overview of Zoom Phone, what a softphone is versus a deskphone, getting started resources, training materials, and frequently asked questions.

Want to mask your outbound caller ID? Follow these steps to allow a different caller-ID to appear when making calls.

How to reset your Zoom phone voicemail pin

How to Enable/Disable DO NOT DISTURB on your Zoom Phone, or Yealink Desktop

This article is intended for faculty and staff to change the default ringtone on your University Zoom Phone App

How to send and receive SMS messages using the Zoom Phone app.

Use this article to change your name on zoom.

This article will walk you through how to make and receive calls on the Zoom Phone from all platforms.

Easily check your voicemail on Zoom Phone

Zoom Phone allows admins to manage their call queues by adding or removing members, modifying hours, holiday hours, overflow options, and automatic recording.

FAQ for Zoom Phone SMS

This article explains how to enable live transcription for meetings and video calls.

Use this article to set up call forwarding to an external number from the Zoom Portal or Yealink desk phone.

Reference this article to learn how to transfer calls.