Using SMS (Text Messaging) on Zoom Phone App

Overview

This article is for staff and faculty Zoom Phone accounts and gives step by step instructions for sending an SMS text message using the Zoom Phone app. Note, students do not have access to SMS in Zoom Phone. SMS texting works only in the Zoom app. It does not work on Yealink desk phones.

How-To

Emergency Texting

You cannot text emergency numbers in the U.S. or Canada. If you try, Zoom will show an error message. After 10 seconds, Zoom will automatically call the emergency number unless you cancel the call.

Sending a New Text Message

To send a text message, first sign in to the Zoom app on your computer or mobile device.

1. Open the Zoom app and sign in.
2. Select the Phone icon.
3. Select the SMS tab.
4. Select the Compose button.
5. In the To box, type a name or phone number. You can add up to 10 people.
6. Type your message.
7. Send the message:
   1. On a computer, press Enter.
   2. On a phone, tap the Send icon.

If the person is in your contacts, Zoom will show their name. If not, it will show the phone number.

Replying to a Text Message

1. Sign in to the Zoom app.
2. Select the Phone tab.
3. Select the SMS tab.
4. Choose the conversation you want to reply to.
5. Type your message.
6. Send it using Enter (computer) or the Send icon (mobile).

Sending Images

You can send one image at a time. Images must be JPG, PNG, or GIF. Images cannot be sent to international numbers.

On a Computer

1. Select the File button and choose an image.
2. Add a message if you want.
3. Press Enter to send.

On a Phone

1. Tap the Plus icon.
2. Choose Photo Album and select an image.
3. Add a message if you want.
4. Tap Send.

Zoom may show the text and image together in one bubble. The person receiving it may see them separately depending on their phone service.

Calling Someone From a Text

Open the text conversation and select the Phone button near their name or number.

Viewing Conversation Details

Select the Info button in the top‑right corner to see details about the phone numbers in the conversation.

Requirements for Using SMS

• SMS must be turned on by the IT Solutions Telecommunications Coordinator.
• Users with extension‑only phone lines cannot use SMS.
• Toll‑free numbers do not support SMS.
• International texting does not support images.
• You must use Zoom version 5.4.7 or higher.
• SMS does not work on Yealink desk phones.

Visit the IT Solutions Center page to view current hours, locations, and contact information.