Changing Default Ringtone on Zoom Phone

Overview

Zoom uses the same ringtone for incoming meeting invites and phone calls. Additionally, users can set distinctive ringtones for their call queue, shared line group, and shared line appearance (assistant) numbers through their audio settings. When calls are received through these channels, the configured ringtone plays consistently regardless of the call's routing path, including direct calls, transfers, forwards, or overflow scenarios. The feature works whether calls are directly dialed, internally forwarded, transferred, or overflowed to these numbers. Access your audio settings to change your ringtone.

Zoom Phone ringtone options and volume settings can be changed on the different devices:

Zoom Desktop or Laptop App

To change the default ringtone on your Zoom Phone through the Zoom app, follow the steps below:

1. Click on your profile on the upper right-hand side in the Zoom Application
2. Select Settings > Audio > Scroll down to Ringtones
3. You have the option to select a different ringtone for your Extension (internal calls) and your Direct Number (external calls)

Zoom Smartphone App

To change the default ringtone on your Zoom smartphone app, follow the steps below:

1. Within the Zoom app, select ... More > Phone > Ringtones  > Phone
2. You have the option to select a different ringtone for your Extension (internal calls) and your Direct Number (external calls)

Yealink Phone

To change the default ringtone on your Yealink Phone, follow the steps below:

1. On your Yealink phone, select Menu > Basic > Sound > Hit OK > Select 1 for Ring Tones and hit OK
2. You have the option to change the ringtones for Common and your extension 

Changing phone settings in the Zoom Workplace app or Zoom Web App

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