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- Knowledge Base
- Technology and Accounts
- Business
- Customer Relationship Management (CRM)
This article includes general information about the CRM exploration initiative. Cabinet has charged IT Solutions to lead a campus-wide effort in Fall 2026 to better understand the CRM and communication tools currently used across the University to ensure our communication technology ecosystem remains sustainable, secure, accessible, and well-positioned to support campus needs now and in the future.
- Knowledge Base
- Technology and Accounts
- Digital Accessibility
- Website and Online Communications Accessibility
This article provides best practices for creating accessible web content, including guidance on layout structure, readable text, and descriptive alt text for images. It also covers accessible multimedia, tables, and links to ensure inclusive digital experiences for all users.
- Knowledge Base
- Technology and Accounts
- Information Security
- Cybersecurity Awareness
This article highlights the role of the IT Solutions Information Security team in promoting cybersecurity awareness and protecting university data, and offers practical tips on staying safe online.
- Knowledge Base
- Technology and Accounts
- Technology Purchasing
This article is to inform the campus community of changes to employee technology purchasing and the Campus Computer Store. Beginning September 8, employees will purchase University-owned laptops, monitors, docking stations, and storage devices through the new University Technology Purchasing webpage in Maverick OneStop. At the end of the Fall 2026 semester, the Campus Computer Store is planned to close both its online and physical retail locations.
- Knowledge Base
- Technology and Accounts
- Digital Accessibility
- Multimedia Accessibility
This article provides an overview of how students and employees can view and download a video transcript in Kaltura MediaSpace from within the media player.
- Knowledge Base
- Technology and Accounts
- Digital Accessibility
- Multimedia Accessibility
This article outlines how to edit and download captions in Kaltura MediaSpace for accessibility.
- Knowledge Base
- Employment and Human Resources
- Self Service Portal
To set up Direct Deposit, log in to the Self-Service Portal and navigate to the "Direct Deposit" section under "Payroll" or "Financial Information." Enter your bank’s routing number and account number, select your account type, and review the details for accuracy. This process ensures that your paycheck is deposited directly into your bank account.
- Knowledge Base
- Technology and Accounts
- Teaching and Learning
- Kaltura Media Space
Explains how to create screen, webcam, or audio recordings using Kaltura Capture and upload them directly to MediaSpace.
- Knowledge Base
- Technology and Accounts
- Digital Accessibility
- Fundamentals and Learning Resources
Headings provide a structural hierarchy in documents and websites. Properly structured headings help all readers navigate documents efficiently. Visual readers rely on heading appearance to scan content, while screen reader users depend on programmatic heading structure to jump between sections.
- Knowledge Base
- Technology and Accounts
- Service Management with TeamDynamix
- Knowledge Article Authoring
This article is to help train new TeamDynamix knowledge base editors on the basics of their role.
- Knowledge Base
- Technology and Accounts
- Digital Accessibility
- Fundamentals and Learning Resources
A screenshot is an image that captures what is on the screen of a computer or mobile device. Screenshots are sometimes found in instructional content. Screenshots create accessibility barriers because they contain text and information as images, which screen readers and other assistive technologies cannot interpret.
- Knowledge Base
- Technology and Accounts
- Hardware, Storage, and Printing
- MavDISK
Explains how to manually map MavDISK or department drives on a Mac to access files through Finder, especially on personal or off‑campus devices.
- Knowledge Base
- Technology and Accounts
- Service Management with TeamDynamix
- Knowledge Article Authoring
- Roles, Approvals, and Reviews
Creating or updating articles in Maverick One Stop? Here’s a quick guide to the roles and process for getting content published.
- Knowledge Base
- Technology and Accounts
- Digital Accessibility
- Fundamentals and Learning Resources
Captions, audio descriptions, and transcripts are tools that make media more flexible and usable in different learning situations. Captions show spoken words and key sounds as on‑screen text, supporting viewing in noisy or quiet environments. Audio descriptions add spoken explanations of important visual details, helping clarify what is happening on screen. Transcripts provide a text version of the media content, making it easy to review, search, or use materials in a text‑based format.
- Knowledge Base
- Academic and Student Services
- Registration and Academic Records
- Registration Information and Resources
Includes important registration dates for the current academic year.