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- Knowledge Base
- Technology and Accounts
- Software and Applications
- Microsoft 365
- Microsoft 365 (Office)
This article provides instructions to access Microsoft 365 apps online including Word, Excel, PowerPoint, and more.
- Knowledge Base
- Technology and Accounts
- Communication, Collaboration, and Video Conferencing
- Cell Phones
- Knowledge Base
- Technology and Accounts
- Communication, Collaboration, and Video Conferencing
- Zoom Phones
Zoom phone international SMS and calling rates.
- Knowledge Base
- Technology and Accounts
- Communication, Collaboration, and Video Conferencing
- Cell Phones
Explains the approval, eligibility, and review process for issuing a university‑provided cell phone or mobile device in accordance with Minnesota State policy.
- Knowledge Base
- Technology and Accounts
- Communication, Collaboration, and Video Conferencing
- Cell Phones
Explains how to use Google’s Find My Device to locate, lock, ring, or erase a lost Android phone remotely.
- Knowledge Base
- Technology and Accounts
- Communication, Collaboration, and Video Conferencing
- Cell Phones
Explains how to locate a lost iPhone using iCloud or the Find My app on another Apple device such as an iPad or Apple Watch.
- Knowledge Base
- Technology and Accounts
- Accounts and Access
- Multi-Factor Authentication (MFA)
- Troubleshooting
This article is for users who have voice call verification enabled but are not receiving the call.
- Knowledge Base
- Technology and Accounts
- Accounts and Access
- Multi-Factor Authentication (MFA)
- Troubleshooting
Provides troubleshooting steps to fix issues with Microsoft verification codes not arriving by checking device settings, notifications, signal, and app configurations.
- Knowledge Base
- Technology and Accounts
- Accounts and Access
- Multi-Factor Authentication (MFA)
- Updating Your Settings
Learn how to set up passwordless sign-in, which allows you to use your mobile device to approve sign-ins on your Microsoft 365 account without having to enter your password.
- Knowledge Base
- Technology and Accounts
- Accounts and Access
- Multi-Factor Authentication (MFA)
- Troubleshooting
Explains how to sign in using alternate MFA options when a smartphone is lost and outlines steps to secure the device and update verification methods.
- Knowledge Base
- Technology and Accounts
- Accounts and Access
- Multi-Factor Authentication (MFA)
- Troubleshooting
Explains how to use the Microsoft Authenticator app offline while traveling internationally by selecting “Use a verification code” and entering the code generated in the app without needing cell service.
- Knowledge Base
- Technology and Accounts
- Accounts and Access
- Multi-Factor Authentication (MFA)
- Updating Your Settings
Learn how to add the Microsoft Authenticator app and set it as your default multi-factor authentication method for signing in to Microsoft 365.
- Knowledge Base
- Technology and Accounts
- Accounts and Access
- Multi-Factor Authentication (MFA)
- Updating Your Settings
Explains how to update or add new multi‑factor authentication methods in your Microsoft account, and notes that IT Solutions must assist if you cannot access your current MFA method.
- Knowledge Base
- Technology and Accounts
- Accounts and Access
- Multi-Factor Authentication (MFA)
- First Time Setup
Explains how to enroll in multi‑factor authentication using a call‑only phone, non‑smartphone, or Zoom Phone by selecting voice‑call verification during MFA setup.
- Knowledge Base
- Technology and Accounts
- Accounts and Access
- Multi-Factor Authentication (MFA)
- First Time Setup
Setting up Multi-Factor authentication which is required for most university services such as Microsoft 365 (MavMAIL), Workday, and many other apps.