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This article provides instructions on how to fully delete and remove Otter.ai software from a computer, including deleting an account, uninstalling the app, and removing connections.

This article for employees provides an overview of Zoom Phone, what a softphone is versus a deskphone, getting started resources, training materials, and frequently asked questions.

A a comprehensive guide of resources to help University faculty and staff best communicate messages to their audience about emergencies, news, events, or other announcements.

This article is for employees who design email or newsletter content using the RGE Studio tool. It gives a brief overview of RGE Studio and best practices for meeting digital accessibility standards in mass email and newsletter designs.

This article outlines how to edit and download captions in Kaltura MediaSpace for accessibility.

Explains how to create screen, webcam, or audio recordings using Kaltura Capture and upload them directly to MediaSpace.

This article outlines how to reach out to Qualtrics customer support. IT Solutions doesn't directly support Qualtrics, as our license includes excellent customer service and support from the company itself.

A document title is the official name of the document stored in its metadata and displayed in the title bar when the file is opened in applications like Word and Adobe Acrobat reader. It helps all users quickly understand what a document is about.

Forms can pose accessibility challenges because they often rely on visual cues, complex layouts, or unlabeled fields that screen readers cannot interpret. Making forms accessible ensures that everyone can easily read, complete, and submit them independently.

Learn about Minnesota State’s generative AI guidance, including the official policy document, recommendations for using Microsoft Copilot, a list of approved AI-enabled tools, and services that are blocked for security reasons.

This article provides a brief overview of the Workday implementation phases across the Minnesota State system that affect employee and student processes.

This article is for reference in IT Solutions Learning Space Design requests and provides a basic list of standard technology equipment and specifications for classrooms, labs, and conference rooms on campus.

A file name is the label given to a file when it's saved on a computer or in a shared drive. Using descriptive file names formatted correctly helps all users, especially those using assistive technologies, quickly find files and understand what a document contains.

When PDFs aren’t formatted correctly, they prevent screen readers from properly navigating them. Follow this comprehensive guide for creating and verifying accessible PDFs to ensure compliance with digital accessibility standards. It covers best practices for structuring documents, using alt text, ensuring proper reading order, and utilizing tools like Adobe Acrobat Pro and Microsoft Word’s Accessibility Checker.

Explains how to remotely access campus software through WorkMSU on Windows, including MFA requirements and steps to connect using the WorkMSU.rdp file.