Overview

This article goes over steps to troubleshoot a computer not powering up.

Resolution

1. Check computer for type.
   1.  Laptop
   2. Desktop
2. Checklist for laptop
   1. Connect laptop to AC adapter
   2. Verify laptop battery is fully charged
   3. Dell Laptop Diagnostic and Battery Indicators 
3. Checklist for Desktop
   1. Verify electricity into the computer by making sure other devices power-up in the area
   2. Verify device is plugged into outlet or surge supressor is functional
   3. Test out the power charger with another machine to verify it is working properly
4. Check surge suppressor to see the circuit hasn't been tripped
   1. If tripped, push the button or switch to on
5. Unplug electrical plug from computer and plug directly into outlet
   1. If the computer will not power up, and you are able to use another computer, visit the Dell site for instructions
   2. Dell Desktop Diagnostic Indicators 
6. If computer will still not power up, schedule an on-site visit or computer pickup by calling 389-6654