Overview
This article goes over steps to troubleshoot a computer not tpwering up.
Resolution
1. Check computer for type.
o Laptop
o Desktop
2. Check for laptop
o Connect laptop to AC adapter
o Verify laptop battery is fully charged
o Dell Laptop Diagnostic and Battery Indicators
3. Check for Desktop
o Verify electricity into the computer by making sure other devices power-up in the area
o Verify device is plugged into outlet or surge supressor is functional
o Test out the power charger with another machine to verify it is working properly
4. Check surge suppressor to see the circuit hasn't been tripped
o If tripped, push the button or switch to on
5. Unplug electrical plug from computer and plug directly into outlet
o If the computer will not power up, and you are able to use another computer, visit the Dell site for instructions
o Dell Desktop Diagnostic Indicators
ยง If computer will still not power up, schedule an onsite visit or computer pickup by calling 389-6654