Service Catalog

Categories (11)

Accounts and Access

Assistance with StarID and password resets, multi-factor authentication (MFA), and door/building access.

Teaching and Learning

Support for classroom/lab technology, D2L Brightspace, and instructional design. Also includes services for faculty development and technology tools for teaching.

Software and Applications

Support for Microsoft and other application software support.

Hardware, Devices, and Printers

Student printing through MavPRINT and 3D printing. Also includes services for technology purchasing, asset management, surplus, and repair.

Network and Communication

Services for phones, wi-fi, networking, emergency notification, and digital signage.

Information Security

Services involving data security, network vulnerability scanning, security audits, security guidelines and consulting.

Data and Reporting Services

Data warehousing, analytics, integration, imports and reporting.

Web Services

Website services and support. Also includes services for eCommerce event registration and link shortening.

Video and Digital Media

• Video and audio recording
• Podcasting
• Digital media production
• Live broadcasting and streaming

IT Professional Services

Professional services including business analysis, document imaging and workflow, software development, application hosting, and shared services. Also includes services for digital and media production.

Email, Calendar, and Storage

Email, calendar, Teams and SharePoint support. Also includes file storage services.

Services (1)

Get Help

The Quick-Ticket Submission option creates a general ticket to IT Solutions. It is a great option for any issues not found under Service categories. This option allows anyone to get tech support, whether they have an Minnesota State Mankato account or not, since login is not required.