Popular Services

Email (MavMAIL), Calendar, and Teams

• MavMAIL email and calendar
• Microsoft 365
• Teams

Microsoft 365 (Office)

• Microsoft 365 apps and support
• Microsoft Office ProPlus downloads
• Shared mailboxes
• Flow and Power Automate support
• Departmental accounts

Network and Connectivity Management

• Wi-Fi (eduroam)
• Networking
• VPN

Card Access to Doors/Buildings

• MavCARD access to buildings and doors.
• Automated door access
• Computer lab access
• MavCARD supported services

Computer Operating System Installation

• Windows and macOS operating system installation
• Standard University software installation

Telephone, Voicemail, and Cell Phone

• Telephones
• Cell phones
• Conference calling
• Voicemail

Learning Management System (D2L Brightspace) Support

• D2L/Brightspace student support
• D2L/Brightspace faculty support
• Course creation
• Instructional design
• Manual student enrollments
• Professional development

The Quick-Ticket Submission option creates a general ticket to IT Solutions. It is a great option for any issues not found under Service categories. This option allows anyone to get tech support, whether they have an Minnesota State Mankato account or not, since login is not required.

Website Services Support

• Official website creation consulting and editing support

Shared Services

• CRM Shared Services
• Online orientation

Classroom Exam Test Scanning

• Scantron (form 4521) scanning and reporting

Online Meeting and Collaboration (Zoom and Teams)

User Account Management (Including Log-In and Multifactor Authentication)

• StarID Account Management
• Multi-factor authentication
• incorrect or duplicate StarID

Printing for Students (MavPRINT)

• Student Printing (MavPRINT)
• Print from all devices
• Black and color laser printing

Video Streaming, Broadcasting, and Recording

• Event recording
• Live broadcasting and streaming of university events
• Podcast and audio recording and hosting
• Spectrum/Charter television channel 191/826
• 360 Video