Popular Services

Software and Application Support

• Software installation, support, and troubleshooting
• Virus removal
• MavAPPS
• ResTech Services

Microsoft 365 (Office)

• Microsoft 365 apps and support
• Microsoft Office ProPlus downloads
• Shared mailboxes
• Flow and Power Automate support
• Departmental accounts

Asset Management

• Computer tagging and inventory
• Surplus computer equipment
• Computer equipment secure disposal
• Technology moves

Submit a Quick Ticket

For faster service, please sign in at the top of this page before submitting your Quick Ticket. If you are unable to sign in, you will be able to submit your request to IT Solutions by including your contact information.

Card Access to Doors/Buildings

• MavCARD access to buildings and doors.
• Automated door access
• Computer lab access
• MavCARD supported services

3D Printing

• 3D printing for students
• 3D printing for faculty

Email (MavMAIL), Calendar, and Teams

• MavMAIL email and calendar
• Microsoft 365
• Teams

Learning Management System (D2L Brightspace) Support

• D2L/Brightspace student support
• D2L/Brightspace faculty support
• Course creation
• Instructional design
• Manual student enrollments
• Professional development

Computer Operating System Installation

• Windows and macOS operating system installation
• Standard University software installation

Printing for Students (MavPRINT)

• Student Printing (MavPRINT)
• Print from all devices
• Black and color laser printing

Get Help

The Quick-Ticket Submission option creates a general ticket to IT Solutions. It is a great option for any issues not found under Service categories. This option allows anyone to get tech support, whether they have an Minnesota State Mankato account or not, since login is not required.

Website Services Support

• Official website creation consulting and editing support

Classroom, Lab, and Learning Space Technology and Support

• FlexSync
• Classroom technology
• Computer labs
• Audio-video systems

Information Security Risk Management

• Information security incident response
• Security awareness training
• Information risk management

Telephone, Voicemail, and Cell Phone

• Telephones
• Cell phones
• Conference calling
• Voicemail

User Account Management (Including Log-In and Multifactor Authentication)

• StarID Account Management
• Multi-factor authentication
• incorrect or duplicate StarID

Printing for Employees

• Employee printers and printing
• Printer support

Video Streaming, Broadcasting, and Recording

• Live Broadcast (Cost)
• Athletic Events
• Streaming Services (Cost)
• Event Recording (Cost)
• Class or Classroom Recording (Free)
• Cable Television Channel Management (Free depending on content)

Reports

• Provide data and reports for university information and decision making.

Information Security Incident Response

Video and Digital Media Production

• Promotional Videos
• Interviews
• Informational Video
• Animated Videos
• Motion Graphics
• Podcast & Audio Recording

Technology Repair

• Dell, Apple, Microsoft warranty repairs

Learning Space Design and Support

• Consultation and design of classrooms and labs
• Computer operating system and app software consultation
• Classroom rental services and customized software training
• Virtual software (Virtual Labs)

eCommerce Event Registration

• Web-based event registration
• Electronic payment services

Document Imaging, Electronic Forms, and Business Workflow

• Perceptive Content (ImageNow) software
• eForms and document workflow services