Articles relating to zoom phones, Yealink desk phones, and the zoom app.
This article is intended for faculty and staff to change the default ringtone on your University Zoom Phone App
Easily check your voicemail on Zoom Phone
This guide shows you the basic features and functionality of Zoom Phone app.
How-To and Training Videos regarding Zoom Phones.
Accessibility options for Zoom Phone. This includes Live Transcription.
To add contacts that are not part of zoom phone yet, you must add the user as an external contact.
Block and manage calls on Zoom Phone
Zoom Phone easily allows you to forward calls internally.
Quickly share or forward voicemail messages with Zoom Phone.
Need to stay focused and avoid distractions while in a Zoom Meeting? Change your settings to hide incoming calls while in a Zoom Meeting.
To verify your location, address and building information from your Yealink desk phone in the event of an emergency, dial 933 from your Yealink desk phone.
If you need to share your Zoom App screen while in a Zoom meeting, please follow these directions to enable it.
Zoom Phone In-Call functions and features for mute, unmute, audio, add call, hold, transfer, record and more
Steps to record and manage Zoom Phone calls on App or Yealink desktop.
Being part of a call queue allows you to opt-in or opt-out of receiving queue calls.
We are not able to recover deleted voice messages in Zoom Phone.
Want to mask your outbound caller ID? Follow these steps to allow a different caller-ID to appear when making calls.
Zoom allows you to set your personal emergency location if you are working remote.
Speed dials and busy lamp fields are available to use on desk phones, you can configure speed dials or busy lamp fields within the Zoom Settings.
Zoom phone allows you to customize your voicemail greeting.
Share your voicemail inbox with someone.
Zoom App does not have a speed dial feature but it does have a similar feature that lets you quickly dial numbers you most common use.
Need to transfer a call to someone but you want to bypass the ring? Follow these steps to transfer a call directly to a voicemail box.
Reference this article to learn how to transfer calls.
Call park allows phone users to place a call on hold and let another phone user resume the call from any phone or Zoom client. After parking a call, Zoom Phone generates a retrieval code. Any other phone user can use the retrieval code to resume the call.
Use this article to look up someone's number in the LDAP directory from the Yealink desk phone.
Installation instructions for Yealink desk phones.
If Zoom app is not updating or you are not on the current version of Zoom, please follow these directions.
Zoom phone international SMS and calling rates.
Customize your voicemail greeting or audio
This article will walk you through how to make and receive calls on the Zoom Phone from all platforms.
How to send and receive SMS messages using the Zoom Phone app.
How can I disable the ability to send and receive text (SMS) messages to my university phone number on the Zoom app?
How to reset your Zoom phone voicemail pin
How to Enable/Disable DO NOT DISTURB on your Zoom Phone, or Yealink Desktop
Call Control replaces Cisco Attendant Console to be able to control the same call from a desk phone and/or the Zoom app simultaneously.
This can be very helpful for managing calls most conveniently and is easier for the employee to look up directory information, transfer calls, put callers on hold, or hang up the call.
Use this article to set up call forwarding to an external number from the Zoom Portal or Yealink desk phone.
Zoom Phone allows you to set your office hours to your work schedule. This document also allows for you to change your Auto-Reception Settings.
This article explains how to enable live transcription for meetings and video calls.
If you have a desk phone that supports multiple line keys, you can customize your line keys displayed on the desk phone. This is useful if you have multiple direct numbers or shared lines.
Use this article to change your primary number for your Zoom Phone if you are linked to more than one phone number.
Employees can select their own hold music or choose what audio message will be played to callers on hold.
Step by step instructions for connecting Jabra Engage 65 headset to Yealink T46U desk phones.
How to change the area code in Zoom phone