Making and Receiving Calls with Zoom Phone

Overview

This article is about how to make and receive calls with Zoom Phone.

Dialing Rules

•  There is no longer a need to dial 9 for an off-campus number, or 9+1 for a long distance number.
• On-campus calls currently require dialing 389 + (4-digit extension)
• Off-campus local calls within the 507 area code don't require dialing the 507 area code. Just dial the 7-digit number.
• Long distance calls require 10-digit dialing within the US and Canada.

Making a Call In the Zoom Desktop Client

Step 1: Sign in

1. Open the Zoom desktop app.

2. Click Phone on the left side of the screen.

Step 2: Choose How You Want to Call

Option 1: Use the Number Pad

• Type the phone number using your keyboard or the on‑screen keypad.

• Click the phone icon to start the call.

• If you type letters (like in a vanity number), Zoom will change them to numbers automatically.

Option 2: Copy and Paste a Number

• Copy a phone number from anywhere.

• Paste it into the box above the dial pad.

• Click the phone icon.

Option 3: Search for a Contact

• Type the person’s name or number in the search box above the dial pad.

• Click their name to call.

• If they have more than one phone number, click the right‑arrow icon to choose the correct one.

Option 4: Use Starred Contacts

• Click the Starred tab above the dial pad.

• Find the person you want to call.

• Hover over their name and click the phone icon.

Step 3: Choose Your Caller ID (Optional)

• Click the Caller ID drop‑down menu to pick which number shows when you call someone.

• Your call status will also show on any desk phone assigned to you.

Step 4: Use the In‑Call Controls

During the call, you can mute, hold, transfer, or use the keypad. These controls appear on the screen.

How to Use the Contacts Directory

Step 1: Open Your Contacts

1. Sign in to the Zoom desktop app.

2. Click Contact.

3. Under My Groups, click Cloud Contacts.

Step 2: Call a Contact

• Click the person’s name, then click Call, OR

• Hover over their name and click the phone icon.

Important Notes

• A contact must have a phone number saved in their profile for you to call them.

• If they have more than one number, you will see all of them.

• If you click Call, Zoom will dial the first number listed.

How to Search for a Contact to Call

1. Sign in to the Zoom desktop app.

2. Click Phone.

3. Type the person’s name or number in the search box.

4. If they have more than one number, click the right‑arrow icon to choose the one you want.

5. Choose your Caller ID if needed.

6. Click the phone icon to start the call.

7. Use the in call controls during the call.

Zoom Phone Call Codes 

Figure 1. A list of different status icons and their meaning. 

Outcome

This article should help users to make and receive calls in Zoom phone.

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