Question
How do I make and receive calls on my Zoom Phone?
Overview
How to make and receive calls on desktop
Windows | macOS | Linux
Make a call
NOTES:
- There is no longer a need to dial 9 for an off-campus number, or 9+1 for a long distance number.
- On-campus calls currently require dialing 389 + (4-digit extension)
- Off-campus local calls within the 507 area code don't require dialing the 507 area code. Just dial the 7-digit number.
- Long distance calls require 10-digit dialing within the US and Canada.
- Sign in to the Zoom desktop client
- Click Phone
- Call a number using one of these methods:
- Number pad: Dial a number using the on-screen or your keyboard number pad, then click the phone icon. If you dial a vanity phone number (the number contains characters), Zoom Phone will automatically convert the letters to numbers when you make the call.
- Copy and paste: Copy and paste a number in the text field, then click the phone icon
- Search contacts: Type a name or number above the dial pad to search through your internal, external, and synced contacts. Click a search result to make a call. If the contact has several phone numbers, click the right arrow icon
to view and select the number to call
- Starred contacts: Click the Starred tab above the number pad to view your starred contacts. Hover over the contact and click the phone icon
to call them
- Click the Caller ID drop-down menu to change the outbound caller ID number. While in a call, your in-call status is synced to any desk phones assigned to you.
Note: Review the features and limitations of your outbound caller ID number.
- Use the in-call controls
Using the contacts directory
- Sign in to the Zoom desktop client.
- Click Contact
- In the My Groups section, click Cloud Contacts and select a contact to call
- Click Call. Alternatively, you can hover over their name in the directory and click the phone icon
Note:
- Make sure your synced contact has a phone number attached. If they don't have a phone number, they will still appear in Cloud Contacts, but you will not be able to call them.
- If your contact has more than one number, you will see their numbers and the label you set in Google, Office 365, or Exchange. Click a phone number to call it. Clicking Call will call the first phone number displayed.
- Use the in-call controls
Searching for a contact
You can also call synced contacts by typing their name or number in the search box above the dial pad.
- Sign in to the Zoom client
- Click Phone
- Type a name or number above the dial pad
Note: If the contact has several phone numbers, click the right arrow icon 
to view and select the number to call
- Click the Caller ID drop-down menu to change the outbound caller ID number
- Click the phone icon
- Use the in-call controls
Receive a call
- Sign in to the Zoom client
- During an incoming call, Zoom Phone will display a call notification to help you identify the caller
Note: You will not receive call notifications if you manually set your status to Do not disturb
- Click one of these options depending on the call notification you get:
- Accept: Answer the call
- Decline: Route the caller to your voicemail or disconnect the call depending on your settings (look for the drop-down menu called When not answered, calls will be)
- Close icon (×): Ignore the call notification. The call will continue to ring on other devices (Zoom mobile app or desk phone)
- Dismiss (if call was routed to you through a call queue): Skip the call notification and remove yourself from the current call queue distribution. The call queue will attempt to reach other call queue members.
- If you are currently in a call, you will see these options in the call notification:
- Hold & Accept: Place the current call on hold and answer the incoming call. You can use the call controls to switch between the calls or merge them into a three-way call.
- Send to Voicemail: Continue the current call and send the incoming call to your voicemail.
- End & Accept: End the current call and answer the incoming call.
Zoom Phone Call Codes
