Making and Receiving Calls on Zoom Phone

Question

How do I make and receive calls on my Zoom Phone? 

Overview

*Please note that Minnesota State University Mankato is currently in the process of transitioning all employees from the Cisco phone system to the Zoom phone service. This article applies only to those who have been moved to the Zoom phone service. Learn more about this project on the Zoom webpage.

How to make and receive calls on desktop

Windows | macOS | Linux

Make a call

  1. Sign in to the Zoom desktop client
  2. Click Phone
  3. Call a number using one of these methods:
     
    • Number pad: Dial a number using the on-screen or your keyboard number pad, then click the phone icon. If you dial a vanity phone number (the number contains characters), Zoom Phone will automatically convert the letters to numbers when you make the call.
    • Copy and paste: Copy and paste a number in the text field, then click the phone icon 
    • Search contacts: Type a name or number above the dial pad to search through your internalexternal, and synced contacts. Click a search result to make a call. If the contact has several phone numbers, click the right arrow icon  to view and select the number to call
    • Starred contacts: Click the Starred tab above the number pad to view your starred contacts. Hover over the contact and click the phone icon  to call them
  4. Click the Caller ID drop-down menu to change the outbound caller ID number. While in a call, your in-call status is synced to any desk phones assigned to you.
    Note: Review the features and limitations of your outbound caller ID number.
  5. Use the in-call controls

 

Using the contacts directory

  1. Sign in to the Zoom desktop client.
  2. Click Contact
  3. In the My Groups section, click Cloud Contacts and select a contact to call
  4. Click Call. Alternatively, you can hover over their name in the directory and click the phone icon
    Note:
    • Make sure your synced contact has a phone number attached. If they don't have a phone number, they will still appear in Cloud Contacts, but you will not be able to call them.
    • If your contact has more than one number, you will see their numbers and the label you set in Google, Office 365, or Exchange. Click a phone number to call it. Clicking Call will call the first phone number displayed.
  5. Use the in-call controls

Searching for a contact

You can also call synced contacts by typing their name or number in the search box above the dial pad.

  1. Sign in to the Zoom client
  2. Click Phone
  3. Type a name or number above the dial pad
    Note: If the contact has several phone numbers, click the right arrow icon  to view and select the number to call
  4. Click the Caller ID drop-down menu to change the outbound caller ID number
  5. Click the phone icon
  6. Use the in-call controls

Receive a call

  1. Sign in to the Zoom client
  2. During an incoming call, Zoom Phone will display a call notification to help you identify the caller
    Note: You will not receive call notifications if you manually set your status to Do not disturb
  3. Click one of these options depending on the call notification you get:
    • Accept: Answer the call
    • Decline: Route the caller to your voicemail or disconnect the call depending on your settings (look for the drop-down menu called When not answered, calls will be)
    • Close icon (×): Ignore the call notification. The call will continue to ring on other devices (Zoom mobile app or desk phone)
    • Dismiss (if call was routed to you through a call queue): Skip the call notification and remove yourself from the current call queue distribution. The call queue will attempt to reach other call queue members.
  4. If you are currently in a call, you will see these options in the call notification:
    • Hold & Accept: Place the current call on hold and answer the incoming call. You can use the call controls to switch between the calls or merge them into a three-way call.
    • Send to Voicemail: Continue the current call and send the incoming call to your voicemail.
    • End & Accept: End the current call and answer the incoming call.

 

 

Details

Article ID: 583
Created
Mon 10/17/22 8:48 AM
Modified
Wed 2/8/23 5:09 PM

Related Articles (3)

This article is intended for faculty and staff to change the default ringtone on your University Zoom Phone App
How to Enable/Disable DO NOT DISTURB on your Zoom Phone, or Yealink Desktop
Use this article to set up call forwarding to an external number from the Zoom Portal or Yealink desk phone.

Related Services / Offerings (1)

The University's current Cisco phone system reaches end-of-life in 2023 and these phones are no longer cost-effective, are not supported from the vendor, and are not up to date with modern technology.  IT Solutions is currently exploring phone options that provide enhanced features and lower costs.