Forwarding to External Phone Number on Zoom Phone

Overview

This article explains how to forward Zoom Phone calls to an external phone number that is not part of your Zoom Phone account, such as a personal mobile phone. Call forwarding can be configured through the Zoom web portal or directly from a Yealink desk phone.

Forwarding options allow you to control how and when calls are routed during business hours, closed hours, or holidays. 

Follow these steps to customize your call handling settings to forward to an external phone number that isn't part of your Zoom account.

Forward Zoom Phone calls to an external phone number.

Zoom Web App

1. Sign in to the Zoom web portal.
2. Click Phone.
3. Click the Settings tab.
4. In the Business Hours or Closed Hours section, click Edit next to Call Handling. 
   Note: To edit call handling settings for Holiday Hours, click Manage next to Holiday List & Call Handling, select a holiday, then click Edit next to Call Handling.
5. Click Add Phone Number to forward to an external phone number; for example, a personal phone number not part of Zoom Phone. You can also edit or delete existing external phone numbers.
   • Country/Region: Make sure to select the correct country/region in the drop-down menu so you can add the external phone number. Some countries share the same country code, but appear has separate entries in the drop-down menu.
   • Phone Number: Enter the area code and phone number of the external number. 
   • Description: Enter a description to help you identify the external number.
6. Click Save.
7. (Optional) Select the check box, Require to press 1 before connecting the call, if you want to require callers to press 1 before connecting to external phone numbers you've added above. 

Having an external number listed in the Call Handling Settings will give you the option to have your zoom number AND the external number you've added to ring either simultaneously, or sequentially. 

Yealink Desk Phone 

1. Press the Menu button 
2. Go into Features 
3. Select Call Forward 
4. Select which option you would like to use for Call Forwarding 
5. Input the phone number with area code and press Save 

Outcome

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