Forward Calls Internally on Zoom Phone


How can I forward calls internally on Zoom Phone? 


*NOTE: Looking for forwarding to an external number? Please see Forward to External Number on Zoom Phone 

  1. Click on your photo/initial icon.
  2. Click on Forward Calls in the drop-down list.
  3. The Set Up Call Forwarding box opens.
  4. Choose where you'd like to forward your calls: Name or Number or Voicemail/Videomail
    NOTE: if an entry exists in the Forwarding Contact field, click the x on the far right of the field to clear the entry and allow the number or contact to be changed.
  5. If choosing Name or Number, search for the appropriate Forwarding Contact or type the 10-digit phone number.
  6. Select the desired Time Limit: 15 minutes30 minutes1 hour2 hours, or Until I say stop.
  7. If forwarding to a name or number, turn off the toggle "Require to press 1 before connecting the call" and click the acknowledgment checkbox.
  8. Click Save.


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Article ID: 627
Tue 2/14/23 11:01 AM
Fri 8/4/23 9:22 AM