Question
Can I record phone calls from my Zoom App or Yealink desk phone?
Overview
Call recording is available in both the Zoom App and Yealink Desk Phone.
Zoom App:
To Record:
- During an active call, press the Record button in the Zoom App Phone Menu
![Click to View Full Image Uploaded Image (Thumbnail)](https://services.mnsu.edu/TDPortal/Images/Viewer?fileName=8e79da9d-4c33-4303-a71c-bc6c03e93d71-thumb.jpg&beidInt=2)
- You can press the Record button again to stop recording, otherwise, recording will stop when the calls ends.
Manage Recordings:
- Go to the Phone tab - History - Then press the Play button to listen to your recording
![Click to View Full Image Uploaded Image (Thumbnail)](https://services.mnsu.edu/TDPortal/Images/Viewer?fileName=b08dcbc6-16df-4e2a-bcc7-6512821e7e6e-thumb.jpg&beidInt=2)
Zoom Web
- Login to the Zoom Portal using your StarID and StarID password.
- Go to the Phone Tab - Recording
![Click to View Full Image Uploaded Image (Thumbnail)](https://services.mnsu.edu/TDPortal/Images/Viewer?fileName=19b637e1-6003-4996-a2da-c7fdf0c9c2c7-thumb.jpg&beidInt=2)
- You can listen to the recordings from this page.
Yealink Desk Phone:
You can record phone calls on your Yealink desk phone directly to a USB flash drive, and then play back those recorded audio files.
To Record:
To record calls on the Yealink desk phone to a USB flash drive:
- Insert USB flash drive on back of the Yealink desk phone.
- During an active call, select More->Start REC.
![Start REC](https://services.mnsu.edu/TDPortal/Images/Viewer?fileName=9cbcf7af-86a3-4e10-b97c-1c7685a28b28.jpg&beidInt=2)
- To stop recording, Select More->Stop REC.
![Stop REC](https://services.mnsu.edu/TDPortal/Images/Viewer?fileName=3bdfabe5-f26f-4568-862d-448de68c9369.jpg&beidInt=2)
Manage USB Recordings:
You can play or manage the USB-stored recordings from the Yealink desk phone.
- Insert a USB flash drive into the USB port in the back of the Yealink desk phone.
- Navigate to Menu->USB->Browse Audio.
![Menu - USB - Enter](https://services.mnsu.edu/TDPortal/Images/Viewer?fileName=1217b82b-9c37-4120-b071-99ac87f09007.jpg&beidInt=2)
![1. Browse Audio](https://services.mnsu.edu/TDPortal/Images/Viewer?fileName=60587294-ad8f-4374-af02-57b58e3b960c.jpg&beidInt=2)
- Highlight the desired file, and select Play.
![Select Audio File and Press Play](https://services.mnsu.edu/TDPortal/Images/Viewer?fileName=a0176ed4-2087-4314-8289-09a5b6aa00ed.jpg&beidInt=2)