Question
Can I record phone calls from my Zoom App or Yealink desk phone?
Overview
Call recording is available in both the Zoom App and Yealink Desk Phone.
Zoom App:
To Record:
- During an active call, press the Record button in the Zoom App Phone Menu
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- You can press the Record button again to stop recording, otherwise, recording will stop when the calls ends.
Manage Recordings:
- Go to the Phone tab - History - Then press the Play button to listen to your recording
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Zoom Web
- Login to the Zoom Portal using your StarID and StarID password.
- Go to the Phone Tab - Recording
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- You can listen to the recordings from this page.
Yealink Desk Phone:
You can record phone calls on your Yealink desk phone directly to a USB flash drive, and then play back those recorded audio files.
To Record:
To record calls on the Yealink desk phone to a USB flash drive:
- Insert USB flash drive on back of the Yealink desk phone.
- During an active call, select More->Start REC.
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- To stop recording, Select More->Stop REC.
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Manage USB Recordings:
You can play or manage the USB-stored recordings from the Yealink desk phone.
- Insert a USB flash drive into the USB port in the back of the Yealink desk phone.
- Navigate to Menu->USB->Browse Audio.
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- Highlight the desired file, and select Play.
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