Using "Call Flip" Zoom Phone

Overview

This article helps users to answer a call on their desk phone and switch to their soft phone.

How to initiate a call flip (originating device)

1. Make or receive a call using the Zoom desktop client, mobile app, or a provisioned desk phone.
2. Place the call on hold using the in-call controls.
   The other party will hear hold music while they are on hold.

How to answer a held call (destination device)

Desktop client or mobile app

1. Click or tap the Phone icon.
   
2. Click or tap the Lines tab to see the call you have placed on hold.
3. Click or tap the hold icon  to answer the call.

Desk phone

Note: The following steps apply to most desk phones supported by Zoom Phone. For more information, visit the support site of your phone's manufacturer.

1. Go to the home screen of your desk phone.
2. Look for the phone line that is on hold. This is usually indicated by a Hold / Public Hold label, red icon, hold icon , or blinking red light if your phone has line keys.
3. Press or tap the phone line to answer the call.

Outcome

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