Question
I want to record my own voice for a voicemail greeting, how can I do this? How do I record a greeting for a Common Area Phone? How can I record a voicemail greeting for a Call Queue?
Overview
Zoom phone has a built-in Recording options that allows you to record your own voice to set as a voicemail greeting.
Personal Phone
If you are a full time staff or faculty, you most likely have a full Zoom Phone license. This allows you to use the soft phone features of the Zoom Phone. If you want to customize a voice recorded voicemail greeting for your phone, please follow the directions below.
- Go to Phone Settings.
- Under Call Handling - Greeting & Leave voicemail instruction – Click Edit – Add Audio.
- Click on Record by Computer.
- Type in your Asset Name, Category and Language.
- Click the record button to record your voice greeting.
- Click Add at the bottom right.
![Click to View Full Image Uploaded Image (Thumbnail)](https://services.mnsu.edu/TDPortal/Images/Viewer?fileName=e2173e38-c3b0-4214-a386-28c21ce3aaaf-thumb.jpg&beidInt=2)
Call Queue
If you are an administrator of a Call Queue, you will follow these directions to record customize voice recorded voicemail greetings and other greetings if desired.
- Go to Assets Library and select Add.
- Enter Asset Name, Category and Language.
![Click to View Full Image Uploaded Image (Thumbnail)](https://services.mnsu.edu/TDPortal/Images/Viewer?fileName=6a49fdbe-1de4-41bf-9867-6ba95b751edd-thumb.jpg&beidInt=2)
IMPORTANT NOTE: Please name your Greetings with beginning with MNSU to differentiate between our campus and other campuses because we see all of Minnstate Campuses. Example: MNSU Test Voice Greeting
- Click the record button to record your voice greeting.
- Click Save & Add Editor.
- Add any users that need to be able to edit this greeting. (Only other Call Queue Admins can be added to this list)
- Now that you’ve recorded your greeting, you need to apply it to the Call Queue.
- Go to Call Queues.
- Select which Call Queue you want to record a voice greeting for.
- Pay attention to if you want the greeting applied to Business Hours Overflow OR Closed Hours Overflow.
- Under Business Hours – Overflow – Edit – Edit – Choose from Asset Library.
![Click to View Full Image Uploaded Image (Thumbnail)](https://services.mnsu.edu/TDPortal/Images/Viewer?fileName=549eb872-974b-436d-95cb-96cd2f07e429-thumb.jpg&beidInt=2)
- Search Asset Library for the greeting you created and hit Save.
Common Area Phone
If you are in charge of the greeting on a common area phone, use this process to seta voice recorded greeting.
- Go to Phone Settings.
- Under Call Handling - Greeting & Leave voicemail instruction – Click Edit – Add Audio.
- Click on Record by Computer.
- Type in your Asset Name, Category and Language.
![Click to View Full Image Uploaded Image (Thumbnail)](https://services.mnsu.edu/TDPortal/Images/Viewer?fileName=8827ac3a-4ad5-465e-8623-896e2d25313c-thumb.jpg&beidInt=2)
IMPORTANT NOTE: Please name your Greetings with beginning with MNSU to differentiate between our campus and other campuses because we see all of Minnstate Campuses. Example: MNSU Common Area Phone VM Greeting
- Click the record button to record your voice greeting.
- Click Add at the bottom right.
- The next step is to download the greeting you just recorded so that it can be sent to Telecommunications to attach to the Common Area Phone.
- Click the 3 dots to the right of the greeting you want to download.
- Click Download.
![Click to View Full Image Uploaded Image (Thumbnail)](https://services.mnsu.edu/TDPortal/Images/Viewer?fileName=39cefb81-86e2-4045-9001-a61398eabe7f-thumb.jpg&beidInt=2)
NOTE: Record where the MP3 file has downloaded to attach to your ticket to IT.
- Now you need to set your original back. Go back to Call Handling - Greeting & Leave Voicemail instruction – Click Edit.
- Select Choose from Asset Library.
![Click to View Full Image Uploaded Image (Thumbnail)](https://services.mnsu.edu/TDPortal/Images/Viewer?fileName=55d7ac88-69d6-4a7d-89c2-083ef60ee19d-thumb.jpg&beidInt=2)
- Locate your original greeting and Save.
- Open a ticket with IT and make sure the MP3 file is attached to have Telecommunications apply the greeting to the Common Area Phone.