Check Voicemail on Zoom Phone

Question

How do I check my voicemail on Zoom Phone? How do I reset my voicemail pin? 

Overview

These document is intended for users to check their OWN voicemail or for users to check the voicemail of a Common Area Phone

Personal Voicemail

Zoom App:

1. Click the Phone tab
2. Click the Voicemail tab
3. Locate the voicemail you want to listen to, and press the Play Voicemail button

Notes:
    - You will receive a copy of you voicemails along with speech to text transcriptions to your MavMAIL inbox.
    - If you're calling your direct number from a another phone, you'll need the PIN code you set up on during the Day 1 tasks, to access your voicemail messages.
    - Details on setting up or changing your voicemail are found here.

Yealink Desk Phone:

You can use a desk phone to check your voicemail messages if your admin has provisioned a desk phone for you. When playing your voicemail you will hear the phone number or extension of the caller, the date and time the voicemail was received.

Note: We are working on getting the date and time added to the voicemail messages.

The steps below apply to all desk phones. You can also view specific instructions for Yealink T4/T5 series phones.

Note: If you have access to a shared voicemail inbox, you can play them using your desk phone, but you cannot identify if the message is from a shared inbox. Use the Zoom Desktop Client, Mobile App, or web portal so to identify these messages.

1. Press the Message button on the desk phone or dial and call *86 on your desk phone access the voicemail center.
   Tip: This key code also works on the desktop client and mobile app.
2. When prompted, dial your voicemail PIN followed by #.
3. Press one of these keys:

   Key	Description
   1	Play all voicemail messages starting with your new (unplayed) messages.
   2	Record a voicemail greeting. The greeting will be added to your Zoom Phone audio library.

   Note: You can also record a voicemail greeting in the Zoom web portal.
4. Follow the audio prompts to manage your voicemails.

Cell Phone:

1. Call your direct phone number from a third-party phone service; for example, your mobile carrier.
2. Press the number key associated with checking your voicemail.
   Note: See the previous section for more details.
3. After selecting the number key to check your voicemail, enter your PIN Code followed by the pound sign.
   Note: You can view or edit your PIN Code in the Desk Phone section of your phone settings.

1. After selecting voicemail, from the main menu, do the following:
   • Press 1 to listen to your voicemails.
     Note: To skip to the end of the message you are listening, press 3 or 5.
   • Press 2 to record a personal voicemail greeting.

Common Area Phone Voicemail

Yealink Desk Phone: 

1. Press the Message on the desk phone
2. Enter the voicemail pin 
3. Listen to the message 

Cell Phone: 

1. Dial the common area phone number 
2. Press 2 when prompted 

NOTE: The phone must be unanswered for this method to work 

3. Enter the common area phone's voicemail pin, follow by #
4. Listen to the voice messages