Checking Voicemail on Zoom Phone

Overview

You can check voicemail on Zoom Phone using the desktop client, mobile app, or a desk phone.

These document is intended for users with an appropriate Zoom Phone License to check their OWN voicemail or for users to check the voicemail of a Common Area Phone

Personal Voicemail

Zoom Workspace App:

1. Click the Phone tab
2. Click the Voicemail tab
3. Locate the voicemail you want to listen to, and press the Play Voicemail button

Yealink Desk Phone:

You can use a desk phone to check your voicemail messages if your admin has provisioned a desk phone for you. When playing your voicemail you will hear the phone number or extension of the caller, the date and time the voicemail was received.

The steps below apply to all desk phones. You can also view specific instructions for Yealink T4/T5 series phones.

1. Press the Message button on the desk phone or dial and call *86 on your desk phone access the voicemail center.
   Tip: This key code also works on the desktop client and mobile app.
2. When prompted, dial your voicemail PIN followed by #.
3. Press one of these keys:

   Key	Description
   1	Play all voicemail messages starting with your new (unplayed) messages.
   2	Record a voicemail greeting. The greeting will be added to your Zoom Phone audio library.

   Note: You can also record a voicemail greeting in the Zoom web portal.
4. Follow the audio prompts to manage your voicemails.

Cell Phone:

1. Call your direct phone number from a third-party phone service; for example, your mobile carrier.
2. Press the number key associated with checking your voicemail.
3. After selecting the number key to check your voicemail, enter your PIN Code followed by the pound sign.
4. After selecting voicemail, from the main menu, do the following:
   • Press 1 to listen to your voicemails.
   • Press 2 to record a personal voicemail greeting.

Common Area Phone Voicemail

Yealink Desk Phone: 

1. Press the Message on the desk phone
2. Enter the voicemail pin 
3. Listen to the message 

Cell Phone:

1. Dial the common area phone number 
2. Press 2 when prompted 
3. Enter the common area phone's voicemail pin, follow by #
4. Listen to the voice messages 

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