Voicemail PIN Viewing or Reset on Zoom Phone

Question

How do I view or reset my Zoom Phone Voicemail PIN? 

Overview

Employees must set a PIN to use a desktop (Yealink) phone, (or dial in) to check and manage voicemail messages.

NOTE: in order to call into your voicemail box from a different phone, you must first select "Allow callers to check voicemail" in your phone settings.

*Please note that Minnesota State University Mankato is currently in the process of transitioning all employees from the Cisco phone system to the Zoom phone service. This article applies only to those who have been moved to the Zoom phone service. Learn more about this project on the Zoom webpage.

To view, set or reset your Zoom Phone voicemail PIN, follow the steps below.

Zoom App:

1. Go to your profile icon (or gear) in the upper right corner > Settings 
2. Select Phone from the left-hand side
3. On the right-hand side of the window click my account online.
4. Sign in with your StarID and password.
5. Select Phone from the left-hand side
6. Scroll down to PIN Code and select Show or Edit
7. From there you can view your current pin or reset it

Zoom Portal:

1. Go the the Zoom portal https://link.mnsu.edu/zoomphone
2. Sign in with your StarID and password.
3. Select Phone from the left-hand side
4. Scroll down to PIN Code and select Show or Edit
5. From there you can view your current pin or reset it

NOTE: in order to call into your voicemail box from a different phone, you must first select "Allow callers to check voicemail" in your phone settings which can be found if you scroll up to the call handling section under settings.