Viewing or Resetting Voicemail PIN on Zoom Phone

Overview

This article is for employees and provides instructions to view or reset a Zoom Phone Voicemail PIN.

How-To

Employees must set a PIN to use a desktop (Yealink) phone, (or dial in) to check and manage voicemail messages. In order to call into your voicemail box from a different phone, you must first select "Allow callers to check voicemail" in your phone settings. To view or reset a PIN, follow these instructions:

Zoom App

1. Go to your profile icon (or gear) in the upper right corner > Settings 
2. Select Phone from the left-hand side
3. On the right-hand side of the window click my account online.
4. Sign in with your StarID and password.
5. Select Phone from the left-hand side
6. Scroll down to PIN Code and select Show or Edit
7. From there you can view your current pin or reset it

Zoom Portal

1. Go the the Zoom portal https://link.mnsu.edu/zoomphone
2. Sign in with your StarID and password.
3. Select Phone from the left-hand side
4. Scroll down to PIN Code and select Show or Edit
5. From there you can view your current pin or reset it

NOTE: in order to call into your voicemail box from a different phone, you must first select "Allow callers to check voicemail" in your phone settings which can be found if you scroll up to the call handling section under settings.

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