Viewing or Resetting Voicemail PIN on Zoom Phone

Overview

This article is for employees and provides instructions to view or reset a Zoom Phone Voicemail PIN.

How-To

Employees need to create a PIN before they can use a desktop Yealink phone or call in to check and manage their voicemail messages.

If you want to check your voicemail from a different phone, you must first turn on the “Allow callers to check voicemail” option in your Zoom Phone settings.

To view your current PIN or reset it, follow these instructions:

Zoom App

1. Go to your profile icon (or gear) in the upper right corner, and select Settings 
2. Select Phone from the left-hand side
3. On the right-hand side of the window select my account online.
4. Sign in with your StarID and password.
5. Select Phone from the left-hand side
6. Scroll down to PIN Code and select Show or Edit
7. From there you can view your current pin or reset it

Zoom Portal

1. Go the the Zoom portal https://link.mnsu.edu/zoomphone
2. Sign in with your StarID and password.
3. Select Phone from the left-hand side
4. Scroll down to PIN Code and select Show or Edit
5. From there you can view your current pin or reset it

NOTE: in order to call into your voicemail box from a different phone, you must first select "Allow callers to check voicemail" in your phone settings which can be found if you scroll up to the call handling section under settings.

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