How to Change Your Primary Number on Zoom Phone


How do I change my primary number on my Zoom Phone? 


If you more than one direct phone number, you can change the primary number. The primary number shares the same line as your extension number. This means if a caller is routed to you through the main company number, the line associated with the primary number will be used.

*Please note that Minnesota State University Mankato is currently in the process of transitioning all employees from the Cisco phone system to the Zoom phone service. This article applies only to those who have been moved to the Zoom phone service. Learn more about this project on the Zoom webpage.

  1. Sign in to the Zoom web portal
  2. Click Phone
  3. Click the Settings tab
  4. In the Keys & Positions section, select a Primary Number in the drop-down menu
    Note: The phone will automatically reboot to apply the change. The phone may reboot multiple times.



Article ID: 585
Mon 10/17/22 8:54 AM
Wed 2/8/23 5:08 PM

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