How to Change Your Primary Number on Zoom Phone

Question

How do I change my primary number on my Zoom Phone? 

Overview

If you more than one direct phone number, you can change the primary number. The primary number shares the same line as your extension number. This means if a caller is routed to you through the main company number, the line associated with the primary number will be used.

*Please note that Minnesota State University Mankato is currently in the process of transitioning all employees from the Cisco phone system to the Zoom phone service. This article applies only to those who have been moved to the Zoom phone service. Learn more about this project on the Zoom webpage.

  1. Sign in to the Zoom web portal
  2. Click Phone
  3. Click the Settings tab
  4. In the Keys & Positions section, select a Primary Number in the drop-down menu
    Note: The phone will automatically reboot to apply the change. The phone may reboot multiple times.

 

Details

Article ID: 585
Created
Mon 10/17/22 8:54 AM
Modified
Wed 2/8/23 5:08 PM

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The University's current Cisco phone system reaches end-of-life in 2023 and these phones are no longer cost-effective, are not supported from the vendor, and are not up to date with modern technology.  IT Solutions is currently exploring phone options that provide enhanced features and lower costs.