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Overview
If you have more than one direct phone number, you can change which number is your primary number in Zoom Phone.
The primary number shares the same line as your extension number, meaning when someone calls you through the main University number, the call routes to your line associated with that primary number.
Applies To: Faculty and Staff using Zoom Phone at Minnesota State University, Mankato.
Environment
State-Owned Devices: Equipment provided to university employees and managed by Minnesota State University, Mankato. The steps, tools, or solutions in this article may not work on personal devices due to administrative restrictions or licensing requirements.
How-To
Change your primary number in Zoom Phone:
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Sign in to the Zoom web portal using your StarID credentials.
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In the left navigation menu, select Phone.
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Click the Settings tab.
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In the Keys & Positions section, use the Primary Number drop-down menu to select the desired number.
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The phone will automatically reboot to apply the change.
Note: The phone may reboot multiple times before the change takes effect.
Outcome
After completing these steps, your new primary phone number will be assigned to your Zoom Phone line and used for incoming and outgoing calls associated with your extension.
More Resources
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