Set Up Speed Dials or Busy Lamp Fields (BLF) on Zoom Phone

Question

How can I set up speed dials or Busy Lamp Fields on Zoom Phone? 

Overview

*Note: Please be aware speed dials and Busy Lamp Fields only work on physical desk phones and are not available in the Zoom App Softphone.

To set up a "Starred Contact" on the soft phone App, please see Starred Contacts 

Speed Dials

Speed Dial is a feature that allows you to assign long phone numbers to keys on your phone, making it possible to dial those numbers with one push of a button.

  1.  Access line key settings as an admin or user. 
  2. In one of the keys, click Set Key.
  3. Change the following options in these columns: 
    • Key Type: Select Speed Dial. 
    • Line Subscription: Enter a phone number in E.164 format, containing the following. 
      • County code 
      • Area code 
      • Phone Number 
  • Alias (Optional): Enter an alias that is displayed on the phone. 
  • Key (Optional): Adjust the order of the line keys.
  1. Click Save.

Busy Lamp Fields (BLF) 

Busy lamp field (BLF) allows you to see the call status of another internal Zoom Phone user. For example, if that user in on a call, you'll usually see a red icon or indicator light.

  1. Access line key settings as an admin or user.
  2. In one of the keys, click Set Key.
  3. Change the following options in these columns:
    • Key Type: Select BLF.
    • Line Subscription: Enter the phone user's name of extension number. The phone user must be in the same account as the phone user setting up BLF. They can belong to a different site than the phone user setting up BLF.
    • Alias (Optional): Enter an alias that is displayed on the phone. An alias can make it easier to identify lines if you have multiple shared lines or direct phone numbers. The alias is only displayed on the desk phone's screen and doesn't affect the caller ID. 
      Note: Entering a custom alias will replace the default alias.
  4. Click Save.
    Note: Associated phones will automatically reboot to apply the changes. Phones may reboot multiple times.
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