Requesting a BitLocker Recovery Key

Explains what to do when a computer prompts for a BitLocker recovery key and directs users to contact the IT Solutions Center with the Recovery Key ID to obtain assistance.

The computer will not boot up and states a recovery key is needed. 

• Hardware changes
• Firmware updates
• Incorrect log in attempts

State-Owned Devices: Equipment provided to university employees and managed by Minnesota State University, Mankato. The steps, tools, or solutions in this article may not work on personal devices due to administrative restrictions or licensing requirements. 

1. If you're prompted to enter a recovery key, please contact the IT Solutions Center.
2. The Solutions Center will need the first eight characters of the Recovery Key ID.
3. After verifying identity and device a Recovery Key will be provided.

Visit the IT Solutions Center page to view current hours, locations, and contact information.