Trouble Logging into University Laptop

If you have trouble logging into your state-owned Windows device after a password reset, please read our tips.

Introduction

Have you just reset (changed) your StarID password and now can't get signed onto your state-owned work device?

What to do when you cannot Log into University Laptop.

Instructions

If  you're logging into a computer for the first time, or if you have just reset your password on the StarID website and are unable to sign into your Windows or macOS computer, please follow these steps:

1. While on campus, connect an Ethernet cable directly into laptop (or through an Ethernet dongle).
2. Login with your StarID and StarID password
   NOTE: you many need to power off and turn your device back on before this method will work properly.

If that still does not work, please contact the IT Solutions Center at (507) 389-6654, or stop by the IT Solutions Center in the basement of the CSU.