Blocking Calls in Zoom Phone

Overview

This article gives step by step instructions for employees to block incoming calls and texts (SMS) from a caller directly from their Zoom desktop, mobile app, and Zoom Web App. 

1. Within the Zoom app, Select the History tab.
2. Right-click the inbound number or place cursor over the date/time stamp and select the three ellipses (more).
3. Move the cursor over Block Number.
4. Select the reason for blocking call: Spam or Other Reasons.
5. Click Block.

Manage Blocked Calls

1. Log in to the Zoom web portal. 
2. In the left navigation menu, select Phone.
3. Click the Settings tab.
4. Scroll down to the Others setting section and locate Blocked List.
5. Select Manage Blocked List.
6. Clicking Add next to Blocked Prefixes will allow you to enter a specific country and area code to block.
7. Clicking Add next to Blocked Numbers will allow you to enter a specific phone number to block.
8. Clicking the X next to any number in the Blocked Numbers list will remove that number from the list so you can receive calls from that number again. You will be asked to confirm the deletion, click Delete.

• Blocking unwanted phone numbers from the Zoom app

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