Zoom Phone - Call Queue Notifications

Zoom phone allows call queues to be managed with proper access. Admins can modify queue notifications through the portal.

Question

How do I enable or disable call queue notifications? 

Overview

How to enable or disable call queue notifications for a member

If a phone user is a member of multiple call queues, you enable or disable call notifications from specific call queues. You can also enable or disable all call queue notifications for a phone user.

Note: This setting applies to the desktop client, mobile app, and desk phones. This setting also syncs with the identical desktop client and mobile app setting.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management then Call Queues.
3. Click the name of the call queue you want to edit.
4. In the Member(s) section, click View or Edit.
5. Click the name of the member you want to edit.
6. Click the User Settings tab.
7. In the Call Queues section, follow one of these options:
   • To enable/disable all calls from call queues: Click the Receive Call Queues Calls toggle.
     Note: If switching this toggle to on, and you previously set toggles to off for specific call queues, your previous configuration will take effect.
   • To enable/disable calls from specific call queues: Click View or Edit. Click the toggles to enable or disable call notifications from specific call queues.